Center Manager- Physical Therapist

Job Description: Center Manager- Outpatient Physical Therapist

Position Overview: The Therapy Center Supervisor is responsible for overseeing the operations of 1 to 3 therapy centers, ensuring the efficient management of patient care, staff, and financial performance. This role involves implementing local market business plans, ensuring compliance with policies and procedures, managing a full patient caseload, and developing strategic marketing and sales plans. The Supervisor also fosters strong relationships with referral sources and ensures the centers meet financial and operational goals.

Essential Functions - Management:

• Create an environment aligned with the company's values and objectives to ensure the success of therapy centers.
• Manage the operations of therapy centers, including efficient caseload management and patient scheduling.
• Implement the local market business plan and ensure the achievement of company objectives and initiatives.
• Oversee therapy centers and supervise Site Supervisors (if applicable).
• Assist in strategic planning and implementation as part of the management team.
• Help develop fiscal budgets for the centers and ensure financial accountability.
• Develop and execute strategic plans for the centers and participate in broader market strategic planning.
• Ensure center profitability by interpreting financial statements and performance metrics, identifying underperforming areas, and implementing strategic improvements.
• Develop and execute marketing/sales plans for traditional referrals, overseeing center staff to achieve success.
• Ensure appropriate staffing levels to maintain high-quality patient care and ensure productivity requirements are met.
• Hire clinical staff in collaboration with Market or Clinical Operations Directors (MCO/COD) and organize daily work schedules.
• Conduct orientation and training for staff to implement clinical programs and operational objectives.
• Perform Performance Planning & Reviews (PP&R) for center staff, focusing on professional development and growth opportunities.
• Provide staff development opportunities, including participation in professional meetings and college relations activities.
• Handle employee relations, ensuring compliance with Human Resources policies and procedures, and work with HR as needed.
• Lead monthly staff meetings to address operational issues and provide clinical in-services.
• Approve purchase order requests and ensure cost management within the centers.
• Process capital equipment requests and manage overall equipment needs.
• Foster positive morale within the team, resolving personnel issues and rewarding success.
• Ensure compliance with all regulatory requirements, including state, federal, and local regulations, policies, and patient care standards.
• Serve as a clinical resource and implement company clinical programs across the centers.
• Conduct routine quality assurance and compliance audits, developing action plans for any deficiencies.
• Maintain strong relationships with physicians, payers, and other stakeholders to coordinate clinical specialty programs.
• Participate in annual Patient Care Committee and sub-committee meetings, maintaining a working relationship with the Agency Medical Director.

Essential Functions - Treatment:

• Adhere to state Practice Act and laws governing the practice of physical therapy.
• Review and follow the company's Clinical Operations Policies & Procedures Manual annually.
• Complete all required Medicare compliance training and other mandatory training as per regulations.
• Complete Occupational Safety and Health Administration (OSHA) training annually and adhere to safety standards.
• Evaluate, treat, and direct skilled treatment for patients requiring physical therapy, ensuring clear documentation of medical necessity.
• Maintain detailed, accurate, and timely documentation of patient goals, progress, and treatment plans.
• Complete required documentation (pre-certifications, physicians' reports, daily notes, etc.) in compliance with deadlines.
• Communicate openly and respectfully with coworkers, physicians, patients, family members, and third-party payers.
• Attend and participate in facility meetings as directed by the Center Manager (e.g., utilization review, infection control, disaster preparedness).
• Complete ongoing continuing education courses to maintain state licensure.
• Maintain a current CPR certification as required for licensure.

Additional Responsibilities:

• Serve as a role model and resource for peers.

• Research unfamiliar diagnoses and procedures, seeking learning opportunities as needed.

• Assist in general maintenance tasks to keep the center clean and professional.

• Help with customer service duties, including answering phones, patient registration, and scheduling.

• Efficiently utilize time to meet productivity requirements of the facility.

• Participate in and present clinical in-services as directed.

• Stay informed about changes in healthcare and physical therapy practices.

• Perform other duties or special projects as assigned.

• Strong organizational, time management, and planning skills.

• Excellent communication skills for clear and concise oral and written reports and presentations.

• Ability to demonstrate sound judgment with respect to patient safety and well-being.

• Good problem-solving skills to prioritize and address issues proactively.

• Proficiency in Microsoft Office suite (Word, Excel).

• Ability to work effectively as a team member and lead others.

• Leadership skills sufficient to supervise and coach staff in providing quality patient care.

• Effective clinical problem-solving skills, including identifying issues, developing action plans, and ensuring results.

• Computer skills for clinical documentation and management reporting, including billing and payroll.

Physical Requirements:

• Ability to lift patients using safe body mechanics and lift up to fifty pounds of weight.
• Ability to walk, bend, stand, and reach constantly throughout the workday.
• Visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
• Ability to speak and hear sufficiently to give and understand instructions.
• Fine motor skills for scheduling, preparing patients, and handling equipment and supplies.
• Ability to participate in sustained activities for extended durations as required by labor laws.
• Ability to push wheeled equipment through the facility and in the community.

Required Credentials:

• Graduation from a physical therapy education program accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE) or an equivalent program for internationally educated physical therapists.
• State licensure/registration as required.