Clinical Support Audiologist, Government Services

Clinical Support Audiologist, Government Services

United States

Healthcare Practitioners and Technicians

Oticon

23246

The Clinic Support Audiologist works as the Government Services outreach function within the team. Focused predominantly on ensuring VA Audiologists and Health Technicians are trained on usage of Oticon products for Veteran Care. Work daily with the territory Account Managers to strategically identify opportunities and plan to collaboratively capture the business.

This is a remote position-Eastern or Central based, with up to 25% travel

Responsibilities

Provides outbound email/telephone support focusing on new accounts, dabblers, and declining accounts.

Makes outbound phone calls and emails educating customers on new products, accessories, and technologies added to the VA contract during launch periods

Conducts outbound follow up phone calls and emails with customers to ensure product fitting success with new products.

Complete execution of the daily activities and outreach requirements for the region.

Meet and exceed the KPI's and sales goals of the territories.

Conduct weekly regional meetings with Account Manager to work through territory planning, successes/challenges, and customer approach.

Communicates regularly with Account Manager to ensure a strategic team effort is used when approaching opportunities within the territory.

Conduct virtual customer trainings for students, technicians, or those who missed in-person clinic meetings.

Conduct workshops at seminars on advanced audiological topics.

Up to 25% travel - This includes at least one trip per quarter to meet with customers in the field, in addition to, full participation in Government Services National Seminars.

Qualifications

M. A. or Au.D. Audiologist and minimum of 2 years' experience in the profession and hearing aid dispensing experience.

Knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook.

Individual that demonstrates a positive, creative approach, and ability to apply a quick-thinking mentality.

Ability to work as a team player and individual contributor.

Have strong customer service experience with ability to deescalate critical situations.

Excellent verbal and written communication skills, including listening, speech, and telephone voice.

Strong organizational skills and be detail oriented with excellent follow-up skills.

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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