Rehabilitation Therapy Specialist

Performs a variety of duties including front office, scheduling, customer service, routine administrative functions, dispensing and recording durable medical equipment and physical therapy departmental operations.

ESSENTIAL FUNCTIONS:

• Greets all patients, verifies appointment, provides directions and responds to inquiries.
• Answer incoming telephone calls; provides basic information, take messages, establish or confirm appointments. Reviews patient registration information for updates and/or changes to primary and secondary insurance coverage to ensure accuracy of billing; updates and amends electronic records as requested
• Enters information needed for scheduling in the electronic medical record, including primary clinic appointments for patient referrals received.
• Documents cancellations or changes in the department therapy schedule for all therapy services.
• Assists with fitting patients for Durable Medical Equipment (DME) as directed by provider.
• Provide patient education regarding use of the appropriate DME.
• Provide troubleshooting services to patients who have questions regarding their prescribed DME products.
• Responsible for managing DME and therapy department inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Obtains vendor information and quotes for equipment
• Ensure that all necessary documentation and authorization is obtained as it relates to payer requirements.
• Communicates with patients/families and the clinical team to promote positive working relationships.
• Adheres to departmental and organization rules and local, state and federal laws and regulations.
• Participates in departmental orientation, on the job training and quality assurance programs/initiatives
• Regularly participates in trainings and education activities to improve knowledge and skills.
• Serves as a liaison between departments, such as emergency room, Inpatient, Outpatient, PRC, Case Management and Social Services, and Specialty clinics.
• Prepares treatment space for patient by following prescribed procedures and protocols.
• Maintains and sterilizes equipment and supplies to treatment areas, positions equipment for therapist access and positions patient on equipment.
• Ensures operation of therapy equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; and calling for repairs.
• Maintains patient confidence and protects operations by keeping information confidential.
• Performs other duties as assigned.
• 1 year of previous general office reception experience, preferably in a Physical Therapy setting
• High School Diploma or GED equivalent.
• Current BLS certificate or ability to obtain with 30 days of hire

Indian Preference and Equal Employment Opportunity

SCAHC gives preference in hiring to San Carlos Apache Tribal members and other Native Americans in accordance with the San Carlos Apache Tribe's Tribal Preference Policy, as set forth in Section 402 of the Tribe's Human Resources Department Policies and Procedures Manual. Otherwise SCAHC does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect him/her because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship, veteran status, military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, SCAHC complies with all applicable federal, and Tribal laws governing nondiscrimination in employment.