BusinessOperations - Lead Patient Care Coordinator Lead Patient Care Coordinator
- Mindlance
- Houston, Texas
- Full Time
BusinessOperations - Lead Patient Care Coordinator Lead Patient Care Coordinator#25-58326
Houston, TX
All On-site
Job Description
Job Description: "Position Purpose: Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers.
Education/Experience: High school diploma or equivalent. 3+ years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred. Specialty pharmacy experience preferred.
Licenses/Certifications: Current state's Pharmacy Technician Certification preferred
For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license." " Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning
Handles complex and priority payor or pharma accounts
Contact all new patients and introduce services and products
Maintain patient records and contact patients to ensure proper medication is ordered
Determine patient supply needs and review medication inventory
Maintain statements and informs patients of co-pays and past due amounts
Process payments in the form of credit card transactions
Schedule delivery of medication after all patient needs are addressed
Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
Provide technical support to physicians, nurses, and patients
Ensure all related pharmacy records as determined by the pharmacist are maintained
Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls"
Comments for Vendors:
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
=======
Centene Job Description
"Position Purpose: Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers.
Education/Experience: High school diploma or equivalent. 3+ years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred. Specialty pharmacy experience preferred.
Licenses/Certifications: Current state's Pharmacy Technician Certification preferred
For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license." " Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning
Handles complex and priority payor or pharma accounts
Contact all new patients and introduce services and products
Maintain patient records and contact patients to ensure proper medication is ordered
Determine patient supply needs and review medication inventory
Maintain statements and informs patients of co-pays and past due amounts
Process payments in the form of credit card transactions
Schedule delivery of medication after all patient needs are addressed
Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
Provide technical support to physicians, nurses, and patients
Ensure all related pharmacy records as determined by the pharmacist are maintained
Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls"
Story Behind the Need - Business Group & Key Projects
Team culture
Surrounding team & key projects
Purpose of this team
Motivators for this need
Any additional upcoming hiring needs?
We work with IVIG, Hemophilia and Parkinson patients. We have a high performing team with Insurance Verification and Infusion Care Coordinators on the Team to assist our patients.
Typical Day in the Role
Typical task breakdown and rhythm
Interaction level with team
Work environment description
Team and independent work, monitoring the phones, emails and training and development for the Team.
10% meetings, 50% heads down work, 40% collaborative team work
Manage workflow of the patient care services function ensuring quality output. Assist with developing and administering all training related to the department and performing quality audits.
Supervise daily tasks and manage workflow of the patient care function
Plan, assign and direct work and address and resolve escalated and urgent issues Manage workload effectively to ensure performance standards are met
Oversee and manage inbound and outbound call handling ensuring service level standards are met
Serve as the point person for all questions and concerns regarding faxes and intake prep functions
Evaluate and report call center statistics to management
Assist in the development and implementation of training modules and materials, including providing training to employees
Compelling Story & Candidate Value Proposition
What makes this role interesting?
Unique selling points
Value added or experience gained
This Team gives the unique opportunity to see the pharmacy and the multiple teams.
Candidate Requirements
Education/CertificationRequired: NAPreferred:
LicensureRequired: N/APreferred:
Years of experience required
Disqualifiers
Best vs. average
Performance indicators
Must haves: call center experience, insurance background, experience in infusion centers would be helpful
Nice to haves: Insurance and customer service, pharmacy background
Disqualifiers: job hopping
Performance indicators: looking for candidates that show leadership skills
Top 3 must-have hard skills
Level of experience with each
Stack-ranked by importance
Candidate Review & Selection
1Leadership
2High Performer
3Call Center and Insurance experience
Candidate Review & Selection
Shortlisting process
Second touchpoint for feedback
Interview Information
Onboard Process and Expectations
Projected HM Candidate Review Date:ASAP
Number and Type of Interviews:1-teams interview with camera on
Extra Interview Prep for Candidate:NA
Required Testing or Assessment (by Vendor):NA
Houston, TX
All On-site
Job Description
Job Description: "Position Purpose: Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers.
Education/Experience: High school diploma or equivalent. 3+ years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred. Specialty pharmacy experience preferred.
Licenses/Certifications: Current state's Pharmacy Technician Certification preferred
For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license." " Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning
Handles complex and priority payor or pharma accounts
Contact all new patients and introduce services and products
Maintain patient records and contact patients to ensure proper medication is ordered
Determine patient supply needs and review medication inventory
Maintain statements and informs patients of co-pays and past due amounts
Process payments in the form of credit card transactions
Schedule delivery of medication after all patient needs are addressed
Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
Provide technical support to physicians, nurses, and patients
Ensure all related pharmacy records as determined by the pharmacist are maintained
Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls"
Comments for Vendors:
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
=======
Centene Job Description
"Position Purpose: Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers.
Education/Experience: High school diploma or equivalent. 3+ years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred. Specialty pharmacy experience preferred.
Licenses/Certifications: Current state's Pharmacy Technician Certification preferred
For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license." " Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning
Handles complex and priority payor or pharma accounts
Contact all new patients and introduce services and products
Maintain patient records and contact patients to ensure proper medication is ordered
Determine patient supply needs and review medication inventory
Maintain statements and informs patients of co-pays and past due amounts
Process payments in the form of credit card transactions
Schedule delivery of medication after all patient needs are addressed
Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
Provide technical support to physicians, nurses, and patients
Ensure all related pharmacy records as determined by the pharmacist are maintained
Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls"
Story Behind the Need - Business Group & Key Projects
Team culture
Surrounding team & key projects
Purpose of this team
Motivators for this need
Any additional upcoming hiring needs?
We work with IVIG, Hemophilia and Parkinson patients. We have a high performing team with Insurance Verification and Infusion Care Coordinators on the Team to assist our patients.
Typical Day in the Role
Typical task breakdown and rhythm
Interaction level with team
Work environment description
Team and independent work, monitoring the phones, emails and training and development for the Team.
10% meetings, 50% heads down work, 40% collaborative team work
Manage workflow of the patient care services function ensuring quality output. Assist with developing and administering all training related to the department and performing quality audits.
Supervise daily tasks and manage workflow of the patient care function
Plan, assign and direct work and address and resolve escalated and urgent issues Manage workload effectively to ensure performance standards are met
Oversee and manage inbound and outbound call handling ensuring service level standards are met
Serve as the point person for all questions and concerns regarding faxes and intake prep functions
Evaluate and report call center statistics to management
Assist in the development and implementation of training modules and materials, including providing training to employees
Compelling Story & Candidate Value Proposition
What makes this role interesting?
Unique selling points
Value added or experience gained
This Team gives the unique opportunity to see the pharmacy and the multiple teams.
Candidate Requirements
Education/CertificationRequired: NAPreferred:
LicensureRequired: N/APreferred:
Years of experience required
Disqualifiers
Best vs. average
Performance indicators
Must haves: call center experience, insurance background, experience in infusion centers would be helpful
Nice to haves: Insurance and customer service, pharmacy background
Disqualifiers: job hopping
Performance indicators: looking for candidates that show leadership skills
Top 3 must-have hard skills
Level of experience with each
Stack-ranked by importance
Candidate Review & Selection
1Leadership
2High Performer
3Call Center and Insurance experience
Candidate Review & Selection
Shortlisting process
Second touchpoint for feedback
Interview Information
Onboard Process and Expectations
Projected HM Candidate Review Date:ASAP
Number and Type of Interviews:1-teams interview with camera on
Extra Interview Prep for Candidate:NA
Required Testing or Assessment (by Vendor):NA
Job ID: 476612977
Originally Posted on: 5/11/2025
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