Service Representative Physical Therapy and Rehab MSMH

Facility: Mount St. Mary's Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours:

7:00am-5:00pm with variable start and stop times depending on the needs of the clinic.

Summary:

The Service Representative is a member of the Catholic Health Physical Therapy and Rehabilitation, Sisters Metabolic Center, Partners in Rehab ( Sister's Piver Center), and AthletiCare team. The position is responsible for greeting patients via telephone and in person to schedule appointments, obtain and update patient demographics and insurance information in hospital and department computer systems. Performs other duties to meet patient and office needs including; accurate referrals, insurance verification and authorization using insurance software, co-pay collection, phones, messages, filing, copying, faxing, and scanning.

Responsibilities:

EDUCATION

High School graduateOne year business course with medical terminology EXPERIENCEOne year experience with medical terminology in lieu of business course

KNOWLEDGE, SKILL & ABILITYSecretarial skills (i.e. typing 30 wpm)

Knowledge of personal computer systems, Microsoft applications, Windows, Word, Excel required

Knowledge of insurances and their requirements for Physical/Occupational/Speech Therapy/Cardiac Rehab

Excellent oral and written communication skills

Excellent customer service

Independent worker

Problem solving skills

Ability to self-motivate with multiple tasks in a demanding environment.

Ability to organize and prioritize multiple responsibilities

WORKING CONDITIONSWorks in Rehabilitation Department

Office environment with intermittent standing and walking, prolonged sitting