Lead Physical Therapy Aide

Overview

The Lead Operations Phsyical Therapy Aide (Lead OSS) is responsible for onboarding, training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts which may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.

Responsibilities

• Train new OSSs on patient care support such as exercises, patient scheduling, patient intake and co-pay collection. Train on reporting requirements and clinic cleanliness protocols.
• Mentor OSSs and be go-to support in district for questions with patient processes and patient support. Train OSSs on new processes and workflows, and re-train OSSs as directed by the Clinic Director or District Director.
• Collaborate with Clinic Directors to Coordinate district rehab staffing assignments to meet labor needs.
• Perform OSS duties in the clinic as needed
• Assist in district or regional projects as needed

Qualifications

You must be 18+ years old to apply

Minimum Education

Required:

• High school diploma or GED

Preferred:

• Associate's degree in Health care or core sciences

Minimum Experience Required To Be Considered:

• 2 or more years as a PT Aide or Rehab Technician and/or administrative healthcare setting; or
• 2 or more years in sports performance/training

Preferred:

• Basic clinical assessment and differential diagnosis

Knowledge Skills and Abilities

• Proficient in exercise form/instruction
• Proficient in patient scheduling
• Proficient in patient intake
• Strong customer service skills and communication skills
• Emerging problem-solving capabilities to address patient/customer and operational needs
• Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary
• Coaches, trains and mentors OSS I & IIs
• Adaptable and agile to support key Operations initiatives #LI-YB1

Virtual Employee?

No

Salary Range

$17.50 - $24.58 per hour

Location/Org Data : Dept Number

8616

ReqID 2025-24864

Job Locations US-IL | US-IL-Tinley Park | US-IL-Chicago | US-IL-Lansing

Job Category Outpatient Rehab - Clinical Support Staff

Pay Class Full Time