Patient Care Coordinator

Reference #: 4343-7463Start from:01/06/2025Company:Otto Bock Patient Care, LLCDepartment:ClinicalLocation:Mechanicsburg, PAType of position:Full-timeRemote possible:On-siteJob ID:7463Apply for this positionSummary StatementFounded in 2004, Ability Prosthetics and Orthotics (APO) is a prosthetic and orthotic (O&P) company founded under one simple but meaningful principle: Enhance the health and well-being of all our patients through artificial limbs and braces that fit their bodies - and their lives. With our comprehensive care philosophy and trained practitioners, we manage our patients' care from top to bottom, raising the bar on what they can expect from a prosthetic and orthotic company. In 2020, Ability Prosthetics and Orthotics joined Ottobock Patient Care. Together, we are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. We value our employees and offer generous benefits.We are currently looking for a Patient Care Coordinator to cover our Mechanicsburg and Harrisburg, PA locations.Duties & ResponsibilitiesProvide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.Schedule new appointments with patients and modify existing ones as needed.Ensure customers receive the best service possible and concerns are satisfactorily resolved.Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.Assist in securing insurance authorizations for patient cases as needed.Create patient account profile in the Medical Record system.Perform light shipping and receiving of medical device products and components.Maintain a clean office work environment.Accept payments from patients as appropriate.Comply with Corporate Compliance and HIPAA responsibilities.Perform other duties and special projects as assigned.QualificationsHigh school diploma or equivalent.Proficient in MS Office and databases.Strong communication and interpersonal skills.Excellent organizational, analytical, and time management skillsOffice administrative experience, preferably in a medical/dental/therapy office.Knowledge of Medicare, Medicaid preferred.Customer service experience.BenefitsMedicalVisionDentalHealth savings accounts with employer contributionFlexible spending account optionsCompany-paid life insurance policyPaid time offCompany holidaysFloating holidays100% company-paid short & long-term disability401k match up to 3.5%Apply for this positionOttobock Healthcare is an Equal Opportunity EmployerEOE/Individuals with Disabilities/Veteran Status