Patient Care Coordinator

Overview Continued growth at Maxor has created an opportunity for a Patient Care Coordinator to join our growing Specialty Pharmacy. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team. This position is remote and candidate can reside within the continental US. Our Company We're Maxor and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it. Our Locations The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices. Responsibilities ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position): Answer new referral intake and/or refill calls in a timely and professional manner. Accurately updates information in the computer system. Contact patient to collect information necessary to establish his/her medical chart. Schedules delivery for patient refills. Sets up shipping arrangements as needed. Participates in the Performance Improvement Process. Assists in co-pay collections, which require communication with the patient. Works cooperatively with others in all departments. Maintains accurate and complete patient records. Participates in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required. Exemplifies excellence in customer communications and service standards. Has a good understanding and working knowledge of all Maxor policies and procedures, and HIPAA operational guidelines, Medicare requirements and other contract guidelines. Participates in after hour's on-call rotation - voluntary, not required. Maintains good inter/intra departmental relationships. Works to create an amiable atmosphere within the department and company. Responds to change, performance improvement support, professional growth, and met development goals Qualifications Education: High school diploma or equivalent. College degree preferred Active Pharmacy Tech certification preferred, but not required Experience: Previous pharmacy experience and patient based service Retail preferred, but not required Strong customer service experience Comfortable with Outlook, Excel, Word, and aptitude for learning how to use new software systems Knowledge, Skills, and Abilities: Excellent communication and customer service skills, both verbal and written Working knowledge of computer software, specifically Microsoft Office and Outlook Ability to problem solve and multi-task Ability to accurately enter data into multiple software systems Demonstrated organizational skills Ability to work with a diverse group of people, including patients and physicians Why Should You Choose Maxor? Maxor offers a culture that promotes teamwork and where employees are valued as the Company's best asset. We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including: $850 individual, annual medical deductible $25 office visit copays; Low biweekly premiums; Company paid basic life/AD&D, Short and Long-term disability insurance; Rx, dental, vision, short-term disability, and FSA Employer-matched 401k Plan Industry Leading PTO Plan And more! The innovative spirit at Maxor will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it's never been a better time to be part of the Maxor team! To Apply: please go online at Maxor is an EOE, including disability/vets