Rehabilitation Technician 2

**Contact Information: Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or .... For questions about this recruitment or to request a reasonable accommodation in the application process, contact Aggie Swanson at ... or email ... .
Note: Standard business hours are Monday Thursday 7:00 am - 5:30 pm (with Fridays off), or Monday - Friday 8 am - 5 pm. We promote a healthy work/life balance. Telework and a flexible schedule may be available upon supervisory approval. While this position is primarily office-based, occasional travel may be required for training or to provide direct customer services in the field. The hiring team may make a hiring decision at any time. It is within your best interest to apply for this position at your earliest convenience.
Who We Are:
Washington State Department of Services for the Blind is working together with individuals who are Blind, Deaf-Blind or Low Vision so they can flourish in their homes, communities, and workplaces. DSB's Vocational Rehabilitation program assists individuals with visual disabilities achieve gainful employment and economic vitality through integration into the nations workforce, while assisting businesses with accessibility training, consultation, recruitment, and retention of qualified employees. Together, these services lead to the greater employment of qualified Blind, Deaf Blind and Low Vision individuals and more accessible and diverse businesses.
About the Opportunity:
As a Rehabilitation Technician 2, you will provide direct vocational rehabilitation services and administrative support as part of an interdisciplinary team dedicated to assisting blind and visually impaired individuals. You will aid the integrated DSB Customer Services team in achieving the agency's goal of preparing customers for successful entry into the competitive workforce and enhancing their independence. Your role will involve making independent judgments and applying knowledge of vocational rehabilitation and independent living processes, along with administrative policies and best practices. Additionally, you may also manage a small caseload of customers, ensuring their vocational rehabilitation and independence goals are met effectively. A strong understanding of the agency's mission, policies, and procedures and available community resources is essential. Some of What You Will Enjoy Doing:

• Serve as the initial point of contact for individuals applying for blindness and visual impairment services, providing comprehensive orientation to available agency services and programs
• Deliver direct services to clients as part of the vocational rehabilitation process
• Coordinate services with external resources and service providers
• Perform a full range of administrative and fiscal duties to support daily operations
• Maintain documentation
• Ensure all mandated steps and timelines in the Vocational Rehab (VR) and Pre-ETS process are met
• Schedule and conduct intake interviews
• Support the planning, coordination, and delivery of agency sponsored Vocational Rehabilitation conferences, workshops, and trainings
• Refer individuals to additional programs based on identified needs
• Arrange or assist with vocational evaluation testing
• Provide instruction and support to VR customers in using the DSB Resource Rooms and adaptive tools
• Coordinate, document, and track the receipt and delivery of adaptive equipment
• Conduct regular follow-ups with clients, including quarterly check-ins
• Collect and manage medical, visual, and vocational information; coordinate eye, medical, and specialty examinations
• Participate in internal control activities to ensure compliance with federal and state agency policies
• Track and manage equipment inventory, integrating it into purchasing processes
• Prepare correspondence and perform clerical duties to support case managers and office operations
• Initiate, track, and process payments for service authorizations and monitor open authorizations
• Oversee proper usage of agency-issued VISA cards for purchases
• Prepare closed customer case files for archiving
• Provide front desk coverage and manage daily mailroom responsibilities
• Coordinate with team members office supply orders and maintain inventory
• Deliver high-quality customer service to clients, families, and stakeholders
• Participate in regular team meetings and review ongoing and completed work
• Mentor and coach new Rehabilitation Technicians and staff on job duties and agency procedures
• Participate in agency process improvement projects and serve on committees as needed

Required Qualifications:

• Four (4) years of experience providing customer service in a non-retail environment which can include conducting basic client orientations and eligibility determinations, collecting medical and other records needed for eligibility determination, scheduling client appointments, supporting clients through a vocational rehabilitation process, tracking case movement to assure key service deliveries are met.
  

OR

• Four (4) years of experience as a Rehabilitation Technician 1

OR

• Eighteen (18) quarter credit hours in a vocational rehabilitation related subject; AND
• Two (2) years of experience providing customer service in a non-retail environment which can include conducting basic client orientations and eligibility determinations, collecting medical and other records needed for eligibility determination, scheduling client appointments, supporting clients through a vocational rehabilitation process, tracking case movement to assure key service deliveries are met.

OR

• Eighteen (18) quarter credit hours in a vocational rehabilitation related subject; AND
• Two (2) years of experience as a Rehabilitation Technician 1

OR

• Bachelors degree in a closely allied field with 18 quarter credit hours in vocational rehabilitation-related subjects

OR

• Bachelors degree in Rehabilitation Counseling
  

How to Apply:
Interested? We would love to hear from you! Click Apply at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting
• A current resume, detailing experience, and education; and
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

Do not attach any documents that include photos or private information (such as Social Security number or year of birth).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify the information provided. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the duties summary section of the online application. Please do not refer to the resume for details, or your application may be disqualified.

Background Check Notice: Prior to any new appointment into the Department of Services for the Blind, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Union Inclusion:
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

Opportunity for All:
The Department of Services for the Blind celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.