Patient Care Coordinator - First Hill Family Medicine

Responsible for interviewing patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with billing, insurance or collection questions/concerns.

Processes all walk-in patients requesting assistance through financial aide programs and assists patients in determining alternate sources of coverage for hospital stays as well as payments arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration and financial counseling functions for patients during their hospitalization. Coordinates coverage issues with the Patient Verification Representative, Physician offices and the POS team. Along with POS Team members, is accountable for assuring timely and accurate patient information flow. In addition to performing all facets and requirements of patient interviewing, the Patient Registration Coordinator oversees work flow and general operations on a given shift at the direction of the management staff.

As the lead, the coordinator assists the department supervisor in staff scheduling, employee evaluations, quality and productivity monitoring and special projects as needed. Serves as a Department Super User with the Registration system, policies, and procedures of the department. As the lead, this role does not have decision making authority, however it is a valuable resource and a facilitator for receiving staff feedback and passing on that information to the Supervisor and/or Department Manager.

Providence Swedish caregivers are not simply valued theyre invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• 2 years experience in a medical setting with inpatient or outpatient admitting, insurance, financial counseling and medical terminology
• Patient Registration, financial counseling and medical terminology experiences

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.