Patient Services Coordinator-Medical Assistant

Join our team as a Patient Services Coordinator-MA, where you'll play a vital front-desk role in welcoming clients and keeping our operations running smoothly, with opportunities to support clinical care as needed. If you're organized, compassionate, and ready to make a difference, we’d love to meet you!

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

Position Summary:

The Patient Services Coordinator / Medical Assistant is a hybrid position with a primary focus on administrative support, including switchboard operations, scheduling, mail processing, and general office tasks. This role also serves as a licensed Medical Assistant to provide clinical backup such as medication observation, vitals collection, and urinalysis as needed. The ideal candidate thrives in a dynamic environment, balancing front-office professionalism with occasional hands-on clinical support.

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBLITIES

Administrative Duties (Primary Focus):

• Act as the first point of contact at the front desk—greeting clients, managing the switchboard, and directing visitors appropriately.
• Answer and route incoming calls professionally and efficiently.
• Process and distribute incoming/outgoing mail and packages.
• Maintain client records and documentation (e.g., medical records, test results, program documents).
• Schedule and coordinate client appointments across multiple programs.
• Order and manage office and clinical supplies.

Clinical Support Duties (As Needed):

• Observe and document self-administration of medications per agency protocol.
• Monitor and document vitals and blood glucose levels.
• Observe, collect and handle urinalysis samples.
• Coordinate with providers and pharmacies for medication refills and updates.
• Ensure accurate and complete charting of client interactions and medication records.

QUALIFICATIONS AND REQUIREMENTS

Education:

• High school diploma or GED required.

Experience:

• Minimum of one year of administrative or front desk experience in a medical, behavioral health, or human services setting preferred.
• Familiarity with medical terminology and documentation standards.
• Bilingual-English/Spanish required

Licenses/Certificates/Registration:

• Medical Assistant Certification required and must be active in Washington State.

Benefits:

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Generous PTO and holiday pay

For additional information on benefits:

WORKING CONDITIONS

1. Comprehension
2. Ability to understand, remember, and apply oral and written instructions or other information.
3. Reasoning and Decision Making
4. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
5. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
6. Organization
7. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
8. Communication
9. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
10. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
11. This position requires standing, walking, and bending for long periods.
12. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.