Retreat Director

Retreat Director

Location

Southlake

Type

Full Time

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Benefits:

Bonus based on performance

Competitive salary

Paid time off

Profit sharing

Wellness resources

Become part of the leadership team at Massage Heights and help build and guide your team to inspire, educate and promote a balanced lifestyle for every member and guest that walks through our door. We are in search of a Retreat Director who is passionate about leadership, sees obstacles as learning opportunities and is ready to build a rewarding career.

Here's why you'll love working at Massage Heights:

Robust leadership training and development: we want to support you in your role and set you up for success

You'll experience a culture that invests positive energy into everything we do

A dynamic compensation plan that will reward you for your leadership skills

The essential duties and responsibilities of the Retreat Director position are designed to ensure exceptional guest service and team member satisfaction, these duties include but are not limited to the following:

Manage and oversee all aspects of Daily Operations:

Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift

Recruit, hire, train, develop and retain top talent

Effectively create and manage team member schedules to ensure proper execution of daily operations

Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals

Lead by example, demonstrating the ability to achieve personal as well as team goals

Dedicate time to work the floor to provide your team with in-the-moment coaching

Adhere and align the team and Retreat to our Brand Standards:

Create an environment that is passionate about providing supreme guest service

Focus on building guest loyalty by consistently following the proven operating system of Massage Heights

Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand's Mission, Core Values and Strategies

Build the business by conducting local store Marketing activities:

Plan, prepare and execute events to promote Massage Heights in your area

Conduct the necessary marketing activities to drive leads

Develop partnerships with local businesses in your area

A strong candidate will possess the following:

Minimum 2 years membership-based service and/or retail management experience

Experience managing hourly wage employees

Self-starter mentality with strong leadership, organization, communication and interpersonal skills

Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)

Experience in training, coaching, and conflict resolution

Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline

Demonstrate working knowledge of computers and standard software

Basic business math skills

Financial and P&L experience

Must be able to work varied hours to include weekends, evenings, holidays, etc.

If you feel you are ready to demonstrate your leadership skills and positively impact the lives of people we serve, please complete this short application and attach your resume.

Compensation: $40,000.00 - $50,000.00 per year

Massage Heights - Southlake

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights

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