Patient Services Coordinator IV

Novant Health is seeking a dedicated Patient Services Coordinator to be r esponsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

At Novant Health’s Urology Clinic , we specialize in diagnosing and treating a wide range of urinary tract and male reproductive system conditions. Our services encompass the management of kidney stones, urinary incontinence, prostate health, urinary tract infections, and men’s/women’s pelvic health. Our multidisciplinary team employs state-of-the-art imaging technologies and minimally invasive procedures to provide personalized treatment plans, ensuring optimal patient outcomes.

• Schedule : Full Time, Days 8:00am - 5:00pm
• Department : Novant Health Urology - Baldwin
• Location : Winston- Salem, NC

What You'll Do:

• Coordinate patient appointments, referrals, and follow-ups to ensure seamless care delivery.

• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.

• Serve as a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

• Utilize electronic medical records systems to maintain up-to-date patient information.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Additional features of the role:

• Competitive benefits and generous PTO accrual (with a sellback option!)
• Retirement plus plan (effective day 1!) with up to 6% company match
• Full access to our Professional Development Program for continuing education funds

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

• Education: High School Diploma Required.
• Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors’ billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.