Patient Services Coordinator - Days

Who We Are

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance

outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?

We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.

2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.

3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

For more information, visit www.jpshealthnet.org.

To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Title:

Patient Services Coordinator - Days

Requisition Number:

40806

Employment Type:

Full Time

Division:

COMMUNITY HEALTH

Compensation Type:

Hourly

Job Category:

Support Services

Hours Worked:

Mon-Fri 8:30A-5P

Location:

JPOC 1350

Shift Worked:

Day

Job Description:

Job Summary: The Patient Services Coordinator performs administrative duties associated with the general scheduling and patient access of the outpatient clinics.

Essential Job Functions & Accountabilities:

• Calls and answers patient calls over the phone using AIDET principles. Provides information regarding services, JPS location information, and additional assistance as required.
• Discusses and updates current insurance with patients and collects patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) as applicable.
• Reviews referrals for completeness and verifies the status of patient's eligibility and enrollment status.
• Performs clerical, secretarial, and receptionist activities including but not limited to: wait time management, way-finding assistance, and general customer service for all patients within the outpatient clinic.
• Coordinates the daily scheduling of the clinics and all procedures in conjunction with the Team Leader, Nurses, and providers.
• Makes scheduling decisions as necessary to ensure optimum utilization of EPIC templates and patient satisfaction and preference.
• Resolves scheduling conflicts, provides service recovery, and authorizes modifications as appropriate.
• Coordinates all diagnostic and ancillary scheduling that corresponds to the specialty appointment to expedite patient access to care.
• Maintains daily Epic work queues, quality assurance, texting management and established productivity levels with minimal error, i.e., daily in-basket review, telephone encounters, daily referral and appointment request review, and reporting.
• Assists in the rescheduling of clinic appointments.
• Understands and follows policies and procedures of scheduling, i.e., blocked time and length of visits, on-call schedules, etc.
• Attends all mandatory educational, compliance, and safety program sessions.
• Assists in staff training of peers, colleagues, and management, as applicable or requested.
• Demonstrates the importance of satisfying the needs of the patient/customer through friendly and caring interactions, being attentive to the customer's needs, and taking the initiative to maintain communication with the patient to provide a secure and pleasant experience through JPS Health Network.
• Provides exceptional customer service to patients, staff, and colleagues during all interactions (face-to-face and telephone) with an emphasis on AIDET.
• Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.

Qualifications:

Required Qualifications:

• High School Diploma, GED or equivalent.
• Completion of a Medical Terminology Course or 1 year of experience in a healthcare setting.
• 2 plus years of clerical experience.

Preferred Qualifications:

• None

Location Address:

1350 S. Main Street

Fort Worth, Texas, 76104

United States