Clinical Services Coordinator

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, youll join a purpose-driven team that shares your passion for improving patient care and supporting innovation in the life sciences. Our lab in Fishers, IN, is helping advance diagnostics and translational research by providing high-quality laboratory testing services. We are seeking a personable and organized Clinical Services Coordinator to support our growing client base and serve as a key liaison between customers, internal lab teams, and commercial partners.

Discover Impactful Work:

As the primary point of contact for our biopharma and diagnostic clients, you will be responsible for ensuring a smooth and professional client experience from onboarding to ongoing support. The position is very hands-on, so effective communication skills, a service mentality, and a proactive approach to engaging with customers are key.

Key Responsibilities:

• Act as the go-to client contact for scheduling, report retrieval, training coordination, and general account support.

• Communicate daily with our sales team to support client requests, coordinate onboarding, and ensure client needs are met efficiently.

• Conduct virtual training sessions with clients on sample collection, result access, and lab processes.

• Draft and maintain standard operating procedures (SOPs) related to client communications and service delivery.

• Develop and implement tools and processes to enhance client satisfaction and streamline correspondence.

• Track and resolve issues related to client interactions, shipping logistics, and communication gaps.

• Maintain client records, correspondence, and feedback using CRM and internal systems.

• Help represents the laboratory in a professional and approachable manner, with empathy and clarity in all interactions.

Keys to Success:

Education & Experience:

• Associate's degree preferred (life sciences, business, or communication fields ideal) or equivalent relevant experience.

• Previous experience in customer-facing roles within healthcare, life sciences, or laboratory services is highly desirable.

• Familiarity with CRM tools and client engagement strategies

Attributes & Skills:

• Approachable, friendly, and highly communicative personality.

• Strong verbal and written communication skills.

• Patient, professional, and adaptable under pressure.

• Organized, with the ability to manage multiple ongoing client interactions and requests.

• Collaborative mindset, with the ability to coordinate across internal teams.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!