Bilingual Patient Care Coordinator

About Us

The DuPont Clinic is a reproductive healthcare clinic focused on all-trimester abortion care and ultrasound-guided procedures. We are dedicated to serving individuals with complex medical needs, high-risk pregnancies, and those who may face barriers to accessing exceptional healthcare. Our commitment lies in providing the highest caliber of medical care in a discreet and personalized environment, meticulously tailored to the unique needs of each individual. The DuPont Clinic is committed to creating an inclusive environment where individuals from all backgrounds feel comfortable.

Role Overview

We seek an outstanding person to join the DuPont Clinic as a Bilingual Patient Care Coordinator (non-exempt). As an integral part of the Care Coordination team, this person will speak with and schedule patients seeking reproductive health care including all-trimester abortion care.This role will also connect patients with relevant financial and logistical support, resources, and facilitate seamless care transitions with referring providers. The Bilingual PCC will report to Dupont Clinic's Managers of Care Coordination.

The work schedule will be Monday-Friday, 9AM-5PM EST and at least one Saturday shift (10AM-2PM EST) per month. These hours are subject to change, depending on call volume and staffing.

The Bilingual Patient Care Coordinator is responsible for the following duties:

• Answering the clinic phones and providing non-judgmental support and accurate information to all callers
• Explaining our services to callers over the phone and answering questions
• Scheduling patient appointments in our electronic medical record system
• Inputting lab work orders with LabCorp
• Taking deposits with online payment platforms
• Checking and responding to voicemail daily
• Checking and responding to online appointment requests
• Coordinating with clinicians directly about medical conditions that may affect our ability to safely care for the caller
• Providing referrals to other clinics
• Providing referrals to funding and practical support organizations as needed
• Coordinating with referring providers to ensure we have all necessary labs and records for referred patients
• Other duties as assigned

Qualifications

• Required:

• Bilingual fluency in Spanish

• Language competency test will be administered before potential candidates are hired. Candidates must pass before being offered the Bilingual PCC position

• Strong dedication to reproductive health; all-trimester, gender-affirming abortion care; and bodily autonomy

• Resides in DC, Maryland, or Virginia

• Ability to commute to all-staff meetings/trainings

• Excellent phone customer service skills

• Prior experience in healthcare

• Highly detail-oriented, able to work on multiple tasks in an organized fashion

• Ability to communicate clearly and collaborate with team members

• Commitment to providing accurate information in a compassionate manner to all people, regardless of their circumstance (substance use, mental health, current or past traumatic experiences, interpersonal violence, etc.)

• Vaccinated for Covid-19, subject to accommodation

• Preferred:

• Pregnancy, postpartum, miscarriage, or abortion care experience (strongly preferred)

• Medical assistant experience or experience working in medical settings

• Prior experience collaborating with abortion funds and/or practical support organizations

• Previous experience in abortion care or reproductive health (strongly preferred)

• Knowledge of the political landscape involving abortion care

• Experience in counseling, social work, and/or mental health/substance abuse programs

Work Environment:

• Hybrid-remote
• Stable high-speed Internet and a private space to have confidential conversations with patients and co-workers is required
• Considerable amount of time spent at a desk on the phone and using a company-provided computer and headset
• Fast-paced, multicultural, collaborative work environment

Benefits:

• Medical Insurance

• Dental Insurance

• 401k with a company contribution starting after 6 months

• Periodic bonuses

• Paid time off and 10 paid holidays.

• DuPont also provides non-licensed staff with $500 of professional development funds as well as the opportunity to attend events and conferences if the employee is in good standing.

DuPont is an equal opportunity employer committed to building a welcoming environment for its staff who represent diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by federal, state, and local law.