Patient Services Coordinator

The Patient Services Coordinator serves as a primary point of contact for patients within the healthcare facility, ensuring a smooth, efficient, and compassionate patient experience. This role involves managing patient scheduling, handling inquiries, coordinating communication between patients and medical staff, and providing administrative support to enhance overall patient satisfaction. Key Responsibilities: Greet patients and visitors warmly, providing assistance and information as needed. Schedule and confirm patient appointments via phone, email, or in-person. Manage patient registration, verify insurance information, and assist with required documentation. Coordinate communication between patients, healthcare providers, and other departments. Handle patient inquiries, concerns, and complaints professionally and promptly. Maintain accurate patient records and update databases regularly. Assist with billing inquiries and coordinate with the finance department as needed. Support patient check-in and check-out processes efficiently. Ensure compliance with privacy laws and healthcare regulations (e.g., HIPAA). Collaborate with clinical and administrative teams to improve patient service processes. Perform other administrative duties to support clinic operations. Qualifications: High school diploma or equivalent required; associate or bachelor's degree preferred. Previous experience in healthcare administration or patient services preferred. Knowledge of medical terminology, insurance processes, and healthcare systems is a plus. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficient in using electronic health records (EHR) and scheduling software. Ability to handle sensitive and confidential information with discretion. Friendly, patient-focused, and detail-oriented approach. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.