Patient Services Coordinator II - Surgery Clinic

Patient Services Coordinator II - Surgery Clinic

Job ID: 17117

Facility: Zeigler Research Center

Functional Area: Health/Medical

Position Type: Full Time

Relocation Provided: No

Location: Birmingham, AL

Department: EXT-Surgery Clinic CC

Education Required: High School Diploma or GED

Experience Required: 1 - 3 Years

Position Description:

Schedule: Monday-Friday 8am-5pm

Location: Zeigler Research Center

Schedule and add-on patients to clinic, answer telephones and route calls, enter demographic and insurance data into IDX system, obtain insurance authorizations and referrals, and schedule surgical cases. Communicate and perform patient follow-up as necessary. Work with outside staff to schedule and coordinate patient care at satellite clinics.

Position Requirements:

High school diploma or equivalent and two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) possess exceptional telephone & customer service skills; and (4) be knowledgeable of English grammar & punctuation.

TRAITS & SKILLS:

Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.