Dental Patient Services Coordinator, Per Diem

Position Title

Department

Date

Patient Services Coordinator

Dental

November 2024

Description

Under the direction of the Dentistry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. This is a per diem position.

Please

Representative Duties:

Provide excellent customer service

Greet each client with a smile and weing, professional manner

Log information on calls received, w required and maintains detailed and accurate records

At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries)

Be discrete when obtaining sensitive information from clients

Establish and maintain effective working relationships with co-workers, supervisors and the general public

Perform reception duties in an efficient, professional and courteous manner

Accurately perform registration process for new and existing patients

Accurately register and enter new patient demographic data and insurance information in system

Verify existing patients' demographic data and insurance information at each visit accurately record and enter any changes received

Check Eligibility with insurance and calculate accurate co-pays

Collect co-payments and agreed fees at check in

Schedule appointments according to the patient's needs and provider availability

Collection of daily cash and audit procedures

Collect client payments and record in a timely and accurate manner

Verify all transactions at the end of the day and report all discrepancies

Run daily reports in a timely manner and according to written guidelines

Meets agency participatory expectation

Performs other related job duties as required

Requirements

Minimum of high school graduate or equivalent

Minimum of 1 year of experience in a healthcare setting

Kledge of business procedures including cash handling experience desired

Excellentputer skills, including Dentrix and Microsoft Office.

Willingness to work with a diverse patient population

Bilingual English/Spanish a plus

Availability on Tuesday, Wednesday & Thursday evenings until 7 pm.

Availability on Saturdays from 8 am to 1 pm.

Ability to meet the following physical requirements with or without reasonable amodations:

Sit at aputer station for extended periods of time

Ability to keyboard for extended periods of time

We offerpetitive salaries, and for those who qualify, an excellent benefits package; includingprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from

other historically underrepresentedmunities are strongly encouraged to .