Clinical Services Coordinator

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

The primary responsibility is to construct and maintain the healthcare provider's master schedules (Qgenda & Epic). The position requires many skills, including data analysis for decision-making and excellent communication. This role is the central communication point for over 40 providers in the Temple Cardiology Department's multiple service lines. These include the Cardiology Clinic, Heart Failure, Valve Clinic, Satellite Clinics, Cardiovascular Lab, Cath Lab, ICU Service, Consult Service, and ADVH Service.

Essential Functions of the Role

• Works with providers and administration to maximize provider utilization. Collaborates with management to create or revise master template schedules in Qgenda and Epic. Ensures schedules follow policies and receive required approval.
• Build and maintain the Qgenda scheduling software and Epic application.
• Provide support to Temple Cardiology inpatient and outpatient services in the Central Texas Region.
• Works independently to meet monthly deadlines while building templates. This ensures timely completion so patient access for appointments is not delayed.
• Assist in the development and ongoing scheduling help of approved procedures and/or clinical support ideas.
• Communicates with scheduling staff and management teams clearly and professionally. Shares information about template changes, timelines for new schedules, and schedule reviews and releases.
• Works independently to meet monthly deadlines while building templates. This ensures timely completion so patient access for appointments is not delayed.
• Serves as a liaison between senior staff, managers and off site clinic support staff.
• Prepare clinical services reports to support division priorities.
• Provide support and training to end users of the Qgenda and Epic applications. Focus on physician time off, Epic, and clinical impacts.

Key Success Factors

• Demonstrates critical and cogent thinking skills.
• Demonstrates excellent communication skills.
• Ability to identify and resolve issues
• Ability to foresee issues that may arise downstream due to changes made within the physician(s) schedules.
• Proficient with word processing, spreadsheet and email software applications.
• Works autonomously with minimal supervision.
• Ability to execute complex tasks through organization and details based approach.
• Ability to work well in team environments.
• Understands end user workflow.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience