PEO State Unemployment Hearing Specialist I

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview Guides client through the unemployment hearing process and serves as a client representative. Responsibilities Prepares clients for unemployment hearings to ensure that the client is knowledgeable on the process and that all appropriate information has been gathered. Serves as client representative in unemployment hearings to ensure that the client is best represented and the claim is adjudicated effectively and in the best interest of the client. Researches and provides problem analysis for escalated issues to promote customer service and ensure accuracy of information. Mentors and trains SUI Client Maintenance Specialists and SUI Claim Specialists to provide direction and assistance on daily tasks and responsibilities and to increase knowledge and understanding of departmental processes and unemployment insurance regulations. Analyzes annual tax rate notices on behalf of clients to ensure accuracy of information and appropriateness of tax rate. Participates in projects and departmental initiatives; identifies training, documentation, and system enhancement needs and addresses them to improve departmental processes and efficiencies. Qualifications H.S. Diploma - Required Associate's Degree - Preferred Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.36-$28.86/hr . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about. At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.