Therapist Manager - Upper East Side

About Us: AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to have an international presence with 9 established centers: Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Toronto-2025- facility. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees. Upper East Side Location: Located among the high-rise blocks of the Upper East Side of The City That Never Sleeps, a forgotten building that used to be MOMA's art warehouse renovates itself to become an AIRE location with over 9,600 square feet. The old walls breathe the creativity from the thousands of pieces of art that once lived in its interior, through which now flows absolute relaxation, thanks to the baths at different temperatures and the six double massage rooms. The historic construction is also a residential building, making it the perfect opportunity to have relaxation at your fingertips. The Role: As the Therapist Manager you will lead the therapist team, promoting AIRE service excellence, encouraging continuous improvement, and skill development, and upholding company protocols and values. . Key Responsibilities: Customer Experience Environment and Ambiance: Supervise and uphold a treatment-friendly environment in alignment with AIRE guidelines and our company's stylebook. Additionally, ensure that all team members receive comprehensive training. Protocol Adherence: Evaluate and guarantee compliance with protocols and standards by both the front desk team and therapists. Issue Resolution: Quickly identify and address any issues or special situations that might affect the customer experience. Protocol Implementation: Ensure the effective implementation of new company-defined protocols, experiences, and processes. Management Daily Briefing : Ensure your team conducts daily briefings in coordination with other operational departments. Share pertinent information for the day, such as VIP customers, maintenance issues impacting operations, and group activities. Inventory Oversight: Supervise the inventory of area-specific products. Incident Reporting: Regularly prepare daily and weekly reports detailing incidents, improvements, and noteworthy events. Share these reports with the management team. People Management Team Development: Responsible for recruiting, training, and developing the assigned team members. Performance Feedback : Provide individual feedback to team members regarding collaborator performance, suggesting training and improvement measures. Team Dynamics: Create a productive work environment within the team that encourages teamwork, respect, and continuous improvement aligned with AIRE standards. Scheduling: Develop and manage schedules for team members, including work shifts, vacations, and night shifts. Training Plan: Design the annual training plan for team members. Who You Are: At least 3 years of experience in team management in sectors such as Hospitality, Wellness, or related fields. A valid NYS Massage Therapist License, a plus not required. Pre-opening experience a plus. Payroll experience, required. Full competence in computer skills (Microsoft Office, Windows, etc.) Experience with reservation systems, as well as tablets, preferred. Able to think quickly and analytically, solving problems quickly and efficiently Ability to be a team leader, not afraid to jump in and assist wherever needed Ability to lift heavy objects, up to 30 pounds Why You Should Join Us: Pay: $90,000k United Healthcare Insurance: medical (major), dental, and vision. PTO (15 days). Sick days (7). Holidays (6). Bonus Scheme. Growth opportunities. 401K savings plan. Commuter Benefits Program. Complimentary Bath Experience (once a month). Employee Bath Experience discounts (including friends/family). Employee Perks Program (TicketsAtWork). Employee Referral Bonus Program. Employee discounts for Blink Fitness Gyms. Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.