Associate Patient Care Coordinator - Raleigh, NC

First Step Services, LLC. staff is passionate about helping individuals seeking alcohol and drug use counseling. To assist in the journey to recovery, our team of masters-level licensed and certified substance abuse counselors provides a variety of outpatient services. Programs at First Step include Substance Use Disorder Intensive Outpatient treatment, early intervention counseling and education groups, individual, group, and family counseling to support people returning home from inpatient, residential, and hospital programs. We offer competitive compensation, flexibility, growth potential, and a great working environment!

The Associate Patient Care Coordinator will support the existing administrative team as well as serve as the key contact person for the Center providing miscellaneous clerical and administrative duties.

Location: NC 211 East Six Forks Road, Ste 117, Raleigh, NC 27609

Schedule: Monday – Friday from 8:00am – 5:00pm

Primary Responsibilities:

• Phone and email correspondence from potential clients or referral sources and routing them to the appropriate team
• Assisting in receiving or scheduling deliveries and services
• Scheduling new clients and processing payments
• Managing clinician schedules
• Assisting the administrative team in other various duties

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of administrative and/or customer service experience
• Intermediate level of knowledge and experience with Office 365 Suite
• Reliable transportation for travel between office locations

Preferred Qualifications:

• Medical Office experience

Soft Skills:

• Ability to build and maintain rapport with all referral sources.
• Ability to multi-task and work in a fast-paced environment
• Ability to de-escalate dissatisfied patients and offer patient assistance and support as needed.
• Comfortable creating and working in databases
• Professional phone and email etiquette
• Ability to take initiative and problem-solve
• Autonomous work ethic (being able to perform duties without direct supervision)

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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