Massage Therapist

JOB DESCRIPTION

POSITION: MASSAGE THERAPIST

CATEGORY: NON-EXEMPT

SUMMARY : The Massage Therapist provides a variety of touch modalities for our members as listed in the RHCC Spa Menu, which includes various massage and body treatments. Using outstanding customer service skills, the Massage Therapist will also suggest products and services to meet the individual needs of each member.

PRIMARY FUNCTIONS & RESPONSIBILITIES:

• Create memorable experiences with a warm, welcoming personality that members and associates can relate to.
• Share your personal passion for and the knowledge of the services and amenities available to members to make them feel right at home. Be able to accurately describe and sell the services and products that are offered at the Spa.
• Ensure the privacy of each member- this is of utmost importance.
• Provide consultation to guests as needed to determine their unique needs and expectations.
• Provide excellent customer service, present a professional appearance and attitude, and helps monitor member feedback.
• Assist in helping with cleanliness throughout the Spa, which includes restoring and restocking the treatment rooms to a neat and inviting manner after each service.
• Follow emergency protocols as required (if needed) until the arrival of Emergency Medical Services.

• Other duties as assigned.

SKILLS & ABILITIES:

• Must have an in-depth knowledge of safe massage and body treatment techniques.

• Must possess excellent oral, written, and interpersonal skills, and have the a bility to communicate and connect with a diverse group of individuals of all age groups.

• Ability to work as a team player and always maintain a professional appearance.

• Ability to work all shifts days, nights, weekends, and holidays.

EXPERIENCE:

• 2+ years massage experience in a luxury spa, health club spa, resort, or day spa
• Must be at least 18 years of age

EDUCATION/CERTIFICATIONS:

• High School Diploma or GED
• Current California Massage License required
• Maintain training and credit hours required to sustain state issued Massage Therapist License

PHYSICAL REQUIREMENTS:

• Ability to lift and/or carry items up to 25 lbs., up to 50 lbs. with assistance

• Ability to stand for prolonged periods of time

• Ability to work in a confined space of variable noise and temperature levels