Patient Care Coordinator

Company Description

Cornerstone Physical Therapy is an outpatient physical therapy practice that opened in the Columbus, Ohio metropolitan area in 2008. We serve Columbus, Gahanna, New Albany, Newark, Granville, Canal Winchester, and Johnstown, OH. Our newest location opened in Lancaster, OH in November of 2019. We are a privately owned physical therapy practice that takes pride in providing exceptional customer service, superb patient care, and excellent long-term outcomes with our patients. We specialize in orthopedic rehabilitation, musculoskeletal injury, strain/sprain, sports injuries, and oncology rehabilitation to combat the side effects of cancer treatment. We are committed to both our patient's timely recovery and prevention of future impairments.

We pride ourselves by hiring the best of the best.

Come join our winning team!

Job Description

We are seeking a dedicated Patient Care Coordinator to join our healthcare team in Gahanna, United States. As the primary point of contact for patients, you will play a crucial role in facilitating exceptional healthcare delivery through superior customer service, administrative coordination, and patient care support.

• Serve as the first point of contact for patients, providing a welcoming and professional environment
• Manage patient scheduling, registration, and check-in/check-out processes
• Coordinate with healthcare providers, insurance companies, and other medical offices to ensure seamless patient care
• Verify insurance coverage and obtain necessary authorizations for medical services
• Maintain accurate patient records and documentation in the Electronic Medical Record system
• Process patient information while ensuring HIPAA compliance and confidentiality
• Organize and maintain treatment areas, reception, and storage spaces
• Handle multiple phone lines and respond to patient inquiries professionally
• Facilitate smooth daily clinic operations through effective communication with staff and patients
• Manage administrative tasks including filing, scanning, and updating patient information

Qualifications

• High School Diploma or equivalent required
• Minimum of 1 year medical office receptionist experience
• Proficiency in Microsoft Office Suite and Electronic Medical Record systems
• Demonstrated knowledge of medical insurance verification and authorization processes
• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Experience with scheduling software and healthcare management systems
• Proven multi-tasking and organizational skills
• Working knowledge of HIPAA regulations and healthcare compliance
• Strong problem-solving abilities and attention to detail
• Ability to maintain composure in fast-paced environments
• Physical capability to perform periodic lifting, pushing, and pulling
• Ability to alternate between sitting and standing for extended periods

Additional Information