Account Rep/Patient Account Balance Specialist
- Therapeutic Associates
- Tigard, Oregon
- Full Time
Account Rep/Patient Account Balance Specialist
Central Billing - OR Regional Office, Tigard, Oregon, United States of America
Job Description
Posted Wednesday, June 25, 2025 at 4:00 AM
Account Rep / Patient Account Balance Specialist
Location: Tigard, OR / Remote
Pay Rate: $19.00 to $22.00
Pay Type: Hourly
Job Type: Full-time 40 hrs./ week
Schedule: Mon-Fri. 7:30AM - 4PM
About the Job
Therapeutic Associates is seeking an Account Rep to handle insurance claim denials and provide support to our Patient Account Balance Specialist.
Incumbents who reside locally may work from home. Initial training, home network outages or special circumstances may require work to be performed at our business office in Tigard, OR.
Responsibilities:
Investigate claim denials by evaluating reimbursement rules, authorization guidelines, patient account information and medical records.
Re-submit corrected claims or appeal as appropriate.
Correct billing, demographic, or posting errors as appropriate.
Respond to clinic staff messages directed to the Account Rep team.
Make outbound calls to help patients to resolve their bill and answer questions about their debt.
Follow company procedures to prepare accounts for third party collections.
Validate HIPAA releases and provide balance information to attorneys.
Requirements:
2 years of experience working health insurance claim denials and/or medical customer service.
Must be comfortable speaking with patients regarding balances and have strong communication skills.
Must be comfortable navigating multiple computer applications, various online insurance and company portals.
High school diploma required. Some college preferred.
Benefits Include:
15 days PTO per year
6 paid holidays plus 2 personal holidays
Medical/Dental/Vision Insurance
401(k) and profit-sharing program
Interactive Wellness Program
Please apply via www.therapeuticassociates.com/careers
.
Why Join Our Team:
Professional andClinicalDevelopment Ongoing mentorshipand continuing educationopportunities.
Collaboration and Care Team ModelOpportunity to work within a care team that provides support and collaboration both within individual clinics and across the organization. We strive for focusedattention oneach patient's journey toward positive health and wellness.
InnovationWe are committed toexploring new technology, treatment methodologies and process improvements that support our care teams and enhance the patient experience.
Committed to diversity and inclusion We believe that diversity makes our clinic stronger. We are committed to creating an inclusive environment where everyone feels welcome and respected.
Community OrientedGiving back to the community is a part of who we are. We give back to our community through free community education events, local sporting events, local school organizations, youth organizations, Veterans organizations, and community improvement projects.
Check out our video-
It's more than just a job
WhoWeAre:
Legacy Therapeutic Associates is the pioneer of outpatient physical therapy. Since its founding in 1952, the Company has thrived by adhering to the highest standards of excellence, adapting and innovating while serving patients with quality care and compassion. We continue to be an important part of leading and advocating for the advancement of our profession.
Independence within Partnership Therapeutic Associates is made up of a partnership of unique clinics, each locally directedby physical therapists who are dedicated to their patients, their communities and to our profession. Our clinics are managed by owners and directors who have the support and resources of our large organization combined with the freedom to make decisions with their teams to best serve their patients and community.
How To :
Being a part of the Therapeutic Associates Physical Therapy family is an opportunity to make a positive impact in our communities while continuing to learn and grow within a challenging and gratifying profession. If you would like to learn more about becoming part of the Therapeutic Associates team, please review our website and submit your resume today!
Therapeutic Associates Inc. (TAI) is a company that strives to ensure that all people belong in our spaces and have opportunities for growth because we believe that diversity in our team makes us outstanding. Therefore, TAI hires, promotes, and terminates with equitable practices where discrimination and harassment are unacceptable based on any characteristic protected by federal, state or local laws*.
*This includes but is not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnicity, socioeconomic status, citizenship, weight, marital status.
#LI-DNI
Job Details
Job Family
Central Billing
Pay Type
Hourly
Education Level
High School
Hiring Min Rate
19 USD
Hiring Max Rate
22 USD
Central Billing - OR Regional Office, Tigard, Oregon, United States of America
Job Description
Posted Wednesday, June 25, 2025 at 4:00 AM
Account Rep / Patient Account Balance Specialist
Location: Tigard, OR / Remote
Pay Rate: $19.00 to $22.00
Pay Type: Hourly
Job Type: Full-time 40 hrs./ week
Schedule: Mon-Fri. 7:30AM - 4PM
About the Job
Therapeutic Associates is seeking an Account Rep to handle insurance claim denials and provide support to our Patient Account Balance Specialist.
Incumbents who reside locally may work from home. Initial training, home network outages or special circumstances may require work to be performed at our business office in Tigard, OR.
Responsibilities:
Investigate claim denials by evaluating reimbursement rules, authorization guidelines, patient account information and medical records.
Re-submit corrected claims or appeal as appropriate.
Correct billing, demographic, or posting errors as appropriate.
Respond to clinic staff messages directed to the Account Rep team.
Make outbound calls to help patients to resolve their bill and answer questions about their debt.
Follow company procedures to prepare accounts for third party collections.
Validate HIPAA releases and provide balance information to attorneys.
Requirements:
2 years of experience working health insurance claim denials and/or medical customer service.
Must be comfortable speaking with patients regarding balances and have strong communication skills.
Must be comfortable navigating multiple computer applications, various online insurance and company portals.
High school diploma required. Some college preferred.
Benefits Include:
15 days PTO per year
6 paid holidays plus 2 personal holidays
Medical/Dental/Vision Insurance
401(k) and profit-sharing program
Interactive Wellness Program
Please apply via www.therapeuticassociates.com/careers
.
Why Join Our Team:
Professional andClinicalDevelopment Ongoing mentorshipand continuing educationopportunities.
Collaboration and Care Team ModelOpportunity to work within a care team that provides support and collaboration both within individual clinics and across the organization. We strive for focusedattention oneach patient's journey toward positive health and wellness.
InnovationWe are committed toexploring new technology, treatment methodologies and process improvements that support our care teams and enhance the patient experience.
Committed to diversity and inclusion We believe that diversity makes our clinic stronger. We are committed to creating an inclusive environment where everyone feels welcome and respected.
Community OrientedGiving back to the community is a part of who we are. We give back to our community through free community education events, local sporting events, local school organizations, youth organizations, Veterans organizations, and community improvement projects.
Check out our video-
It's more than just a job
WhoWeAre:
Legacy Therapeutic Associates is the pioneer of outpatient physical therapy. Since its founding in 1952, the Company has thrived by adhering to the highest standards of excellence, adapting and innovating while serving patients with quality care and compassion. We continue to be an important part of leading and advocating for the advancement of our profession.
Independence within Partnership Therapeutic Associates is made up of a partnership of unique clinics, each locally directedby physical therapists who are dedicated to their patients, their communities and to our profession. Our clinics are managed by owners and directors who have the support and resources of our large organization combined with the freedom to make decisions with their teams to best serve their patients and community.
How To :
Being a part of the Therapeutic Associates Physical Therapy family is an opportunity to make a positive impact in our communities while continuing to learn and grow within a challenging and gratifying profession. If you would like to learn more about becoming part of the Therapeutic Associates team, please review our website and submit your resume today!
Therapeutic Associates Inc. (TAI) is a company that strives to ensure that all people belong in our spaces and have opportunities for growth because we believe that diversity in our team makes us outstanding. Therefore, TAI hires, promotes, and terminates with equitable practices where discrimination and harassment are unacceptable based on any characteristic protected by federal, state or local laws*.
*This includes but is not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnicity, socioeconomic status, citizenship, weight, marital status.
#LI-DNI
Job Details
Job Family
Central Billing
Pay Type
Hourly
Education Level
High School
Hiring Min Rate
19 USD
Hiring Max Rate
22 USD
Job ID: 483340228
Originally Posted on: 6/29/2025
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