Patient Services Coordinator

Position Overview United Health Services (UHS) is seeking a detail-oriented Patient Services Coordinator to manage scheduling, handle patient communications, and coordinate with clinical teams to ensure efficient and compassionate care delivery. Youll play a key role in guiding patients through their healthcare journey by addressing inquiries, verifying information, and maintaining accurate records.

In this role, every connection matters. Your ability to communicate clearly and empathetically helps build trust and eases the patient experience from start to finish. If youre organized, personable, and committed to making a positive impact, this is the opportunity to support quality care every step of the way.

Primary Department, Division, or Unit:

UHS Center for Advanced Wound Care

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$17.98 - $25.17 per hour, depending on experience

-----

Job Responsibilities

• Demonstrate thorough understanding of insurance authorization and referral processes, utilizing knowledge of health plan resources and contacts to facilitate timely patient referrals.
• Accept and promptly return phone calls from patients and referral sources, ensuring clear and effective communication.
• Communicate proactively with patients and referral sources regarding insurance-related issues, including denials and pre-authorization challenges, to resolve them efficiently.
• Collect and organize all necessary documentation required to facilitate patient admissions accurately and in a timely manner.
• Maintain an effective and organized record-keeping system to track every stage of the referral and admission process for accuracy and accountability.
• Document all communications with patients, referral sources, health plans, and internal staff within the Electronic Health Record (EHR) system to ensure comprehensive and up-to-date records.
• Prioritize incoming referrals by urgency, responding immediately to expedite the most critical cases for timely patient access to care.
• Promote and ensure compliance with regulatory standards including Joint Commission, New York State Department of Health (NYS DOH), Infection Control, and other applicable guidelines within daily operations.
• Participate actively in Performance Improvement initiatives to enhance office workflows, patient satisfaction, and regulatory compliance.
• Provide administrative support to Medical Directors as needed, assisting with scheduling, documentation, and other tasks to facilitate efficient clinical operations.
• Coordinate between multiple departments and external parties to streamline referral and admission processes and resolve any procedural issues.
• Monitor and update referral and authorization statuses regularly, ensuring any barriers to patient care are addressed promptly and escalated as appropriate.

Position Qualifications

Minimum Required:

• High School Diploma or equivalent
• Two (2) years' experience working in healthcare OR Two (2) years' experience working in customer service
• Proficient PC skills
• Knowledge of medical terminology

Preferred:

• Knowledge of insurance referral process
• Knowledge of Medical Terminology
• Basic computer skills; EHR, Excel, Microsoft Office

-----

Why Youll Love Working at UHS

At United Health Services (UHS), we believe every connectionto patients, to purpose, to each othermakes a difference. Thats why were intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, were here to help you thrive in work and life.

A Culture of Connection We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, were here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home Located in New Yorks Southern Tier, UHS offers more than a careerwe offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

-----

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New Yorks Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the regions population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our missionwed love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

-----

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.