Patient Services Coordinator Ambulatory I - Community Clinic, Richfield Clinic

SUMMARY

We are currently seeking a PSC Ambulatory I - Community Clinic to join our Richfield Clinic team. This full-time role will work on-site (Days, M- F)).

Purpose of this position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES:

• Welcomes patients and guests in a friendly manner, following Hennepin Healthcare expectation of greeting customers
• Provides navigation assistance to all patients and guests
• Utilizes the electronic health record accurately and efficiently to perform the following functions: patient check-in, point of service collections (co-payments, self-pay, and outstanding balances), registration, patient check-out (schedule following the standard processes), verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
• Ensures personal workspace and patient waiting areas are neat and sanitized.
• Responsible for handling patient financial transactions: cash box, cash collections, credit/debit card transactions, daily reconciliation
• Promotes the organization and assists in maintaining clinic efficiency
• Provides clerical support to clinical staff, such as processing patient forms, and urgent scheduling needs.
• Provide scheduling support for contracted providers and specialty departments
• Provide support for providers with requests and urgent needs
• Manages special patient needs upon request
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Level Agreement) and urgency of the message
• Receives and creates encounters for medical forms and delivers them to the clinical team
• Assist with processing of time sensitive patient's needs, such as patient forms, etc.
• Perform other duties as assigned

QUALIFICATIONS:

Minimum Qualifications:

• High School Diploma or equivalent
• At least one year of experience in related field and/or six months of medical clerk experience
• One year of customer service experience

Preferred Qualifications:

• Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a fast-paced, continually changing environment
• Ability to respond appropriately to shifting priorities
• Ability to prioritize work assignments
• Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
• Demonstrates knowledge and understanding of organizational policies and procedures
• Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
• Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

• 6 months of previous HHS experience

• Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment

• Certification from

• HFMA OR

• NAHAM OR

• HBI Patient Access Certification

• Experience with Electronic Health Records (EHR) - Epic experience preferred

• Understanding of medical terminology

• Experience with different payers/insurance requirements

• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)