Patient Case Manager

Join a Team Thats Redefining Patient Care Patient Implant Care Coordinator

At DFW Oral Surgeons , were more than just an elite oral surgery practice were a passionate team dedicated to delivering exceptional care to our patients and concierge-level service to our referring doctors. Our modern, patient-focused practice in Flower Mound is growing, and were looking for a compassionate, detail-oriented, and enthusiastic Patient Implant Care Coordinator to join our team.

This role is ideal for a registered dental assistant with strong communication skills, a team-first mindset, and a drive to provide a 5-star experience at every stage of the patient journey. Previous oral surgery experience is a plus, but not required were happy to train the right person with a dental background.

As a Patient Implant Care Coordinator , youll be at the heart of our implant patient process from initial consultations to post-op follow-ups. Youll serve as the key liaison between our doctors, patients, labs, and referring offices, ensuring each interaction is professional, informative, and supportive.

Key Responsibilities:

• Welcome and guide patients with warmth and professionalism in person, by phone, or electronically

• Schedule appointments and manage the doctors calendar efficiently

• Prepare and review treatment plans and cost estimates with patients

• Collect patient payments and ensure financial discussions are clear and comfortable

• Coordinate communications with referring offices, dental labs, and implant reps

• Manage and track implant inventory and place orders as needed

• Maintain accurate insurance and patient records

• Support clinical staff in ensuring a smooth and exceptional experience for each patient

• Always uphold patient confidentiality in accordance with HIPAA

• Registered Dental Assistant (RDA) license required

• Minimum 2 years of clinical dental/surgical experience

• BLS Certification (or ability to obtain within 30 days of hire)

• Strong knowledge of dental/medical terminology

• Excellent communication and organizational skills

• Confident, friendly, and professional demeanor

• A team player with a proactive, problem-solving attitude

We value and reward our team with a competitive benefits package that supports your personal and professional well-being:

Health & Wellness

• Medical, Dental, and Vision Insurance (includes Virtual Care)

• Employee Assistance Program (EAP)

• Uniforms/Scrubs Provided

Financial Benefits

• Competitive pay with performance-based bonus opportunities

• 401(k) plan with company match

• Health Savings Account (HSA) options

• Annual merit reviews

Protection & Insurance

• Basic & Supplemental Life Insurance

• Spouse and Child Life Insurance

• Short-Term Disability (Employer-Sponsored)

• Long-Term Disability Plan

Time Off

• Starting at 2 weeks of Paid Vacation

• 6 Paid Holidays annually

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