Patient Services Coordinator IV

Patient Service Coordinator

Location: Oak Ridge, NC

Department: Pediatrics

FullTime | Monday -Friday 8am-5pm

At Novant Health , we are committed to delivering remarkable care—wherever it’s needed, whenever it’s needed. As a Patient Service Coordinator , you're not just the first face our patients see—you’re the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don’t just support a clinic—you elevate it.

Why Novant Health?

• Work with one of the region’s top-ranked health systems committed to diversity, equity, and inclusion .
• Be part of a collaborative culture that values innovative thinking and supports personal growth.
• Receive competitive compensation and robust benefits through our PayFactors-aligned structure.
• Make a real difference—every day, in every conversation.

What You’ll Do:

• Welcome with warmth – Greet every patient, visitor, and caller with empathy and professionalism.
• Be the flow-master – Schedule appointments, manage provider calendars, verify insurance, and ensure that every patient’s journey is smooth from start to finish.
• Own the details – Check in/out patients, collect co-pays, update medical records, and maintain accurate documentation.
• Support the care team – Serve as the vital link between patients and providers, helping clinical staff deliver timely and personalized care.
• Problem-solve with poise – Address patient questions, troubleshoot issues, and escalate concerns with urgency and compassion.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.