Director of Spa

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lanai, lies the secluded retreat of Four Seasons Resort Lanai, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lanai, a kids club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

DIRECTOR OF SPA

The Four Seasons Resort Lanai is looking for a Director of Spa who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r tea m s ha v e the opportunity to sh ape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorizatio n req uir ed .

HAWANAWANA SPA

Hawanawana Spa, with a line-up of exclusive world-class spa brands including Eminence, Knesko , OSEA, Shankara and HydraFacial, offers a menu comprising a careful selection of treatments, combining tradition with innovation. Offering an holistic relaxation experience for guests Four Seasons Resorts Lanai also features two fitness and yoga facilities both with fabulous ocean views. Guests looking to add fitness to their wellness regime can explore our comprehensive fitness and yoga programs that include Personal Training, Kettlebell Power, Full Body Conditioning, Core Conditioning, Tai Chi, and Anti-Gravity Yoga (Aerial Yoga).

WHAT YOULL DO

The Director of Spa is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team. Responsibilities i nclude, but not limited to the following:

Operational Management:

• Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and ameni ties, ensuring smooth and efficient day-to-day operations.

• Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed.

• Implement and monitor compliance with health and safety regulations, including emergency response procedures.

Team Leadership:

• L ead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce.

• Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales.

• Recruit, interview, and select job applicants; effectively supervise, mentor, and conduct performance evaluations for spa employees.

Guest Experience Enhancement:

• Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities.

• Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner.

Financial Management:

• Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs.

• Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data.

• Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.

Marketing and Promotion:

• Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies.

• Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card

• Ability to stand for extended periods, lift up to 50 lbs , and push/pull as needed during shifts

• Weekend and Holiday availability required .

• Excellent reading, writing, and oral proficiency in the English language

• Minimum of 5 years of management experience in a luxury spa setting.

• Demonstrated superior knowledge of spa, wellness, and holistic modalities.

• Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets.

• Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist.

• Passion for the health and wellness industry .

JOIN OUR OHA NA & ENJOY OUR AMAZING BENEFITS:

• Salary Range : $ 100k - $113k

• 100% Employer contributed Medical, Dental, and Vision benefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application !

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lanai, visit us:

Twitter:

Facebook:

Instagram:

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -