Patient Services Coordinator II - TKC Urology - AM (046)

Compensation \:
Pay Range\: $16.00 - $26.00 / hour
- Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.

Work with the Best at UAB Medicine \:
UAB Medicine is Alabamas largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

- U.S. News & World Report 's Best Hospitals, #1 in Alabama
- Americas No. 1 Best Large Employer, Forbes , 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match .

Job Description \:
Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics. May direct the work of other clerical employees.

Key Duties & Responsibilities\:
1. Coordinates scheduling and facilitates pre-certification and admitting processes as necessary.
2. Coordinates outpatient scheduling and facilitates pre-certification for diagnostic testing and specialty referrals.
3. Serves as an advocate for patient and patient family assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.
4. Answers patient inquiries verbally or in writing, acting as an advocate.
5. Provides and documents a thorough and accurate record of patient plans and interactions.
6. Performs administrative functions such as collaborating with other members of the care team. May assign work to others, may orders supplies.
7. Performs other duties as assigned. High school diploma or equivalent and two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must\: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred. Currently certified as a Certified Professional Coder (CPC) by the American Academy of Professional Coders (AAPC) preferred.