Casual Central Patient Services Coordinator

We are seeking a casual central patient services coordinator to join our rehabilitation services team!

This position is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple teams and specialty areas at multiple locations.

• Casual position, authorized to work up to 40 hours per week, pending shift availability.
• Variable schedule between the hours of 7:30am - 6:30pm.
• Training will be in-person anywhere from two days to two weeks, then will move to remote work!

M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year.

Schedules therapy appointments for multiple sites and subject areas

Produces efficient and accurate schedules and records and updates schedule changes accurately

Communicate changes to all involved staff in a timely manner

Offers and sends confirmations for patient appointments

Coordinates scheduling with outside vendors

Radiology and durable medical equipment companies

Provides educational information to patients regarding therapy and specialty programs including

Cancer rehab, vestibular rehab, cardiac rehab, pulmonary rehab, lymphedema, video-swallow evaluations, breast wellness, wheelchair evaluations, weight management, pediatrics, feeding clinic

Performs appropriate registration functions, including initial entry of demographic information, insurance information, referring physician data and referral record creation

Physician orders

Reviews and verifies all physician orders for complete order requirements

Requests and obtains physician orders when an order received is not in compliance/complete

Tracks non-compliant orders to ensure completed prior to evaluation date

Requests and obtains medical records for safe patient care when necessary

Obtains and verifies physician orders and medical records as needed.

Maintains working knowledge of multiple specialty services and therapy fields, clinic locations, directions, and parking information.

Provides directions to patients for up to 20+ sites along with landmarks for directions and department hours and locations

Provides parking information for all sites

Responsible for answering multiple telephone lines and responding timely and accurately to the caller’s needs.

Participates actively in department problem solving and team meetings

Requests guidance and approval as needed.

Seeks out solutions to time conflicts directly through supervisors and directors

Required

One year customer service background and medical scheduling

Preferred

High school diploma or post high school training/education

Medical call center or medical administrative experience

Although this is considered a non-benefit eligible position, Fairview offers employees the option to participate in the Fairview 403(b) plan, earn Sick and Safe Time, and early access to earned wages.

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.