Case Manager III - Forensic Discharge Planner
- City of Norfolk, Virginia
- Norfolk, Virginia
- Full Time
Case Manager III - Forensic Discharge Planner
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Case Manager III - Forensic Discharge Planner
Salary
$46,588.80 - $77,924.00 Annually
Location
7460 Tidewater Drive, VA
Job Type
Special Project w/Retirement
Job Number
13275
Department
Community Services Board
Division
Crisis & Recovery Services
Opening Date
07/11/2025
Closing Date
7/21/2025 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a compassionate and driven Case Manager III to make a meaningful impact on the lives of clients serviced in the City of Norfolk. In this role, you will serve as the agency liaison to the local jail for the purpose of assessing individuals in the jail to determine the presence of mental illness or co-occurring disorders. Individuals determined to have a mental illness, or co-occurring disorders will be linked to the appropriate NCSB program. If you're passionate about helping others navigate complex systems and ready to support those who have need community support, we encourage you to apply today!
Departmental Hiring Salary Range: $46,589-$53,577
Essential Functions
Essential functions include but are not limited to:
+ Serves as the coordinator to the jail to receive all referrals and assign caseload to other jail diversion case managers.
+ Works with appropriate jail staff and pretrial case manager to identify and provide discharge planning/jail release for all eligible clients.
+ Linkage to a mental health or substance use provider in the community (CSB or private provider) that provides psychiatric treatment and/or substant use treatment.
+ Provides case management to address short-term clients' needs which may impact recidivism and/or admission to a local inpatient facility.
+ Serves as a liaison to the jail to conduct face to face assessment to coordinate discharge planning.
+ Links eligible consumers to appropriate NCSB Program and serves as the care coordinator until services placement has been secured.
+ Provides linkage for Behavioral health appointments, medication, reasonable housing options, and linkage to other community support services as appropriate.
+ Assists consumers with acquisition of resources for stabilization, to exist institution quickly, and stabilize in the community.
+ Provides practical counseling and education to guide consumers in problem solving strategies to promote harmonious community living, and to resolve critical situations.
+ Provides onsite clinical interventions/appointments with identified participants at least weekly.
+ Develops and maintains a resource list of services for consumers.
+ Maintains consumer's records in accordance with NCSB standards and State Regulations.
+ Performs other related duties as assigned.
Education/Experience
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience:
Two years of experience with individuals with serious mental illness and substance use disorders and who also have criminal justice issues and involvement.
Additional Information & Requirements
+ Valid Driver's License may be required depending on assignment.
+ Certification in basic first aid and CPR, depending on area of assignment.
+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
+ Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicants school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
+ I understand and will answer the following supplemental questions completely and thoroughly.
02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
+ Yes
+ No
03
Are you a current or previous City of Norfolk employee?
+ Yes - I am a current City of Norfolk Employee
+ Yes - I am a previous City of Norfolk Employee
+ No - I am not a previous or current City of Norfolk employee
04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
+ High School Diploma/GED
+ Associate's Degree
+ Bachelor's Degree
+ Master's Degree or higher
06
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
+ Yes
+ No
07
How many years of experience do you possess working with clients who have a mental health/substance abuse or co-occurring diagnosis?
+ No experience
+ Less than 2 years of experience
+ 2-3 years of experience
+ 4-5 years of experience
+ 6 or more years of experience
08
How many years of experience do you have providing services to those with substance use disorders?
+ No experience
+ Less than 2 years of experience
+ 2-3 years of experience
+ 4-5 years of experience
+ 6 or more years of experience
09
Do you have experience conducting assessments and completing treatment plans?
+ Yes
+ No
10
Do you have at least two years' experience working with individuals who have criminal justice issues and involvement?
+ Yes
+ No
11
Please provide the name, email address, and phone number of your current or most recent supervisor
12
Do you have a valid driver's license?
+ Yes
+ No
13
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
14
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
+ Yes
+ No
15
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
+ I am not a Veteran
+ I am a Veteran
+ I am a Disabled Veteran
Required Question
Employer
City of Norfolk
Apply
Please verify your email address Verify Email
Print (
Apply
Case Manager III - Forensic Discharge Planner
Salary
$46,588.80 - $77,924.00 Annually
Location
7460 Tidewater Drive, VA
Job Type
Special Project w/Retirement
Job Number
13275
Department
Community Services Board
Division
Crisis & Recovery Services
Opening Date
07/11/2025
Closing Date
7/21/2025 11:59 PM Eastern
+ Description
+ Benefits
+ Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a compassionate and driven Case Manager III to make a meaningful impact on the lives of clients serviced in the City of Norfolk. In this role, you will serve as the agency liaison to the local jail for the purpose of assessing individuals in the jail to determine the presence of mental illness or co-occurring disorders. Individuals determined to have a mental illness, or co-occurring disorders will be linked to the appropriate NCSB program. If you're passionate about helping others navigate complex systems and ready to support those who have need community support, we encourage you to apply today!
Departmental Hiring Salary Range: $46,589-$53,577
Essential Functions
Essential functions include but are not limited to:
+ Serves as the coordinator to the jail to receive all referrals and assign caseload to other jail diversion case managers.
+ Works with appropriate jail staff and pretrial case manager to identify and provide discharge planning/jail release for all eligible clients.
+ Linkage to a mental health or substance use provider in the community (CSB or private provider) that provides psychiatric treatment and/or substant use treatment.
+ Provides case management to address short-term clients' needs which may impact recidivism and/or admission to a local inpatient facility.
+ Serves as a liaison to the jail to conduct face to face assessment to coordinate discharge planning.
+ Links eligible consumers to appropriate NCSB Program and serves as the care coordinator until services placement has been secured.
+ Provides linkage for Behavioral health appointments, medication, reasonable housing options, and linkage to other community support services as appropriate.
+ Assists consumers with acquisition of resources for stabilization, to exist institution quickly, and stabilize in the community.
+ Provides practical counseling and education to guide consumers in problem solving strategies to promote harmonious community living, and to resolve critical situations.
+ Provides onsite clinical interventions/appointments with identified participants at least weekly.
+ Develops and maintains a resource list of services for consumers.
+ Maintains consumer's records in accordance with NCSB standards and State Regulations.
+ Performs other related duties as assigned.
Education/Experience
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience:
Two years of experience with individuals with serious mental illness and substance use disorders and who also have criminal justice issues and involvement.
Additional Information & Requirements
+ Valid Driver's License may be required depending on assignment.
+ Certification in basic first aid and CPR, depending on area of assignment.
+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
+ Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicants school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
+ I understand and will answer the following supplemental questions completely and thoroughly.
02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
+ Yes
+ No
03
Are you a current or previous City of Norfolk employee?
+ Yes - I am a current City of Norfolk Employee
+ Yes - I am a previous City of Norfolk Employee
+ No - I am not a previous or current City of Norfolk employee
04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
+ High School Diploma/GED
+ Associate's Degree
+ Bachelor's Degree
+ Master's Degree or higher
06
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
+ Yes
+ No
07
How many years of experience do you possess working with clients who have a mental health/substance abuse or co-occurring diagnosis?
+ No experience
+ Less than 2 years of experience
+ 2-3 years of experience
+ 4-5 years of experience
+ 6 or more years of experience
08
How many years of experience do you have providing services to those with substance use disorders?
+ No experience
+ Less than 2 years of experience
+ 2-3 years of experience
+ 4-5 years of experience
+ 6 or more years of experience
09
Do you have experience conducting assessments and completing treatment plans?
+ Yes
+ No
10
Do you have at least two years' experience working with individuals who have criminal justice issues and involvement?
+ Yes
+ No
11
Please provide the name, email address, and phone number of your current or most recent supervisor
12
Do you have a valid driver's license?
+ Yes
+ No
13
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
14
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
+ Yes
+ No
15
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
+ I am not a Veteran
+ I am a Veteran
+ I am a Disabled Veteran
Required Question
Employer
City of Norfolk
Apply
Please verify your email address Verify Email
Job ID: 484976433
Originally Posted on: 7/12/2025
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