Issue Management Guidance and System Documentation
- Provide guidance to all lines of business and ensure the guidance is well documented, aligns with regulatory expectations and industry standards, and supports the risk assessment and management activities across all risks and controls of the organization.
- Identify and escalate to leadership any opportunities for improved alignment with the Enterprise Risk Management (ERM) Framework while supporting all lines of defense and working with Business Units to achieve compliance.
- Perform appropriate processes for change control and continuously enhance the supporting documentation and training.
- Create and maintain Archer -- Issue Management system documentation.
- Identify and report on Enterprise Issues to leadership.
- Maintain procedures to define responsibilities of Issue Management governance.
- Develop, maintain and coordinate dashboard reporting for Enterprise meetings covering
- Issue Management including quarterly reporting against risk metrics identified.
- Coordinate ongoing reviews with various Issue owners of Issue Documentation, Investigation and Remediation for approval as well as testing and Validation to ensure alignment with Issue Management Policy, ERM Framework and other policies.
- Document and maintain processes and procedures for Issue Coordinator responsibilities in alignment with policy and regulatory expectations and industry standards.
- Create ad hoc reporting as necessary to support Issue Coordinator responsibilities, Implementation and Governance for Risk Management Division.
- Assist Risk Remediation Officers in facilitating regular Issue Management Forums with risk participants from all three lines of defense to support Issue Management standards.
- Assist with additional training and awareness on appropriate topics targeted toward appropriate risk managers on risk topics (e.g. Issue Management, Control Sampling, etc.) in partnership with the Talent Development team.
- Provide input, feedback and challenge to various Issue Owners and Risk teams as the organization aims to align processes.
- Support the processes necessary to complete the Annual Control Testing Programs.
- Other Ad hoc reporting and projects as necessary.
Position Qualifications:
- Bachelor's Degree from an accredited university (preferably in Finance, Accounting, or a related Business Management field) or 4 years of relevant experience;
OR a High School Diploma/GED and 6 years of Risk Management or other related experience in the Financial Services Industry - 4 years of progressive experience in performing high level risk assessments, particularly as it applies to the financial services industry
- 3 years of experience in analysis and/or development of Control Testing Programs, Issue Management and Remediation Efforts and Risk Management
- 3 years of experience working in audit, risk, compliance, policy management, or related field
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBIs Record of Arrest and Prosecution Background (RAP Back) service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer disability/veteran.
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