Patient Care Coordinator - JHC

The Jamestown Healing Clinic (JHC) is seeking a dedicated and professional Patient Care Coordinator (PCC) to join our team. In this vital role, you'll be at the forefront of providing exceptional patient care coordination and customer service for individuals utilizing our dental and medical services.

As a PCC, you'll manage a variety of essential functions that ensure the smooth daily operations of our clinic. This includes efficiently handling incoming calls, scheduling appointments, accurately collecting co-payments and updating patient information, and warmly greeting patients and visitors. You'll be a key point of contact, assisting patients with various needs and contributing to a positive experience for everyone who walks through our doors. If you're a highly organized individual with strong communication skills and a passion for customer service, we encourage you to apply.

This is a full-time position with a schedule of Monday - Friday, 5:30 AM - 2:00 PM, with occasional Saturdays from 5:30 AM - 10:00 AM.

Essential Functions:

• Quickly and accurately manage incoming calls from multi-line phone system including accurately composing and routing messages.

• Greet patients and visitors in a timely, professional, courteous, and friendly manner.

• Check patients in for their appointments quickly and accurately.

• Collect, verify, and input patient demographic data and insurance information.

• Schedule patient appointments accurately according to JHC procedures.

• Scan insurance cards into the electronic health record.

• Assist patients with general tasks (completing paperwork, forms, calling a taxi, etc.).

• Accurately collect and post patient co-payments.

• Participate in clinic meetings.

• Adhere to all JHC policies and procedures, including but not limited to standards for safety, and work practices as described in the Occupational Exposure Control Plan and HIPAA.

• Maintain professional appearance and conduct.

• Cross train to fill in for other non-medical JHC positions, i.e., Child Watch.

• Perform additional duties as assigned to meet the business needs of JHC.

Qualifications

• High School Diploma or equivalent

• Two (2) years of customer service experience

• Basic money handling/management, and office equipment experience

• CPR/First Aid Certification or ability to complete employer-provided training upon hire

• Understands and adheres to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2)

• Computer proficiency in Microsoft Suite

• Exceptional interpersonal skills, including effective verbal and written communication

• Excellent organization skills and the ability to prioritize multiple tasks

• Must be able to successfully pass a criminal background investigation

• Uphold all current vaccine requirements for employment

Preferred Qualifications

• Associates Degree

• Washington State Medical Assistant Certification eligibility for level A. C. E.

• One (1) year of reception experience in a clinic setting

• Knowledge of medical terminology and medical billing processes

• Effective time management, decision-making, and problem-solving skills

• American Indian/Alaska Native preferences apply.