Bi-Lingual Spanish Client Engagement Specialist/Case Manager, Child and Family Therapy (CFT)

Job Description Summary:

Job Description:

The CFT Client Engagement Specialist/Case Manager, who works in collaboration with a multi-disciplinary team of psychiatrists, APRNs, psychologists and masters level clinicians in the Child & Family Therapy Program, develops and provides services that are flexible and responsive to the individual needs of each child and family referred by CFT clinicians.

ROLE AND RESPONSIBILITIES

• Assist Manager of Care Coordination in supporting coverage for Request for Service line for new clients seeking behavioral services.
• Screen and triage calls from families and referral sources seeking services.
• Schedule intake and first treatment appointments, helping families identify and resolve potential impediments to keeping appointments at the scheduled time.
• Maintain data for incoming referrals and collaborate with pediatricians and other community resources to maintain relationships and referrals.
• Provide hands on assistance to families in accessing needed services and supports, while fostering their development of knowledge and skills to advocate more independently with community agencies, schools, etc.
• Connect families to agency resources whenever a sliding scale fee is needed.
• Represent CGC at in-person and virtual community events as assigned.
• Actively participate in interdisciplinary treatment planning team meetings, supervision and other staff development activities.
• Utilize the agencys electronic health record system to ensure proper and timely completion of clinical documentation, program statistics, and outcome data.
• Other related activities as assigned.

QUALIFICATIONS

Required Skills and Education

• BA / BS degree, preferably with a mental health-related major
• Minimum one year relevant experience, preferably in a child and family mental health setting
• Verbal and written fluency in English/Spanish required; bi-lingual fluency in Haitian Creole or another language widely spoken in our community highly desired
• Computer skills required; familiarity with electronic health record systems a plus

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Hybrid position.
• Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays.
• Minimal physical effort. Must be able to operate computer and telephone continuously.
• Regular regional travel as necessary.

Organization Information:

Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the countrys most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

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