Associate Patient Care Coordinator

As an Associate Patient Care Coordinator, you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator will greet and support the check-in and check-out for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consents and insurance eligibility, process payments for in-person appointments, handle existing patient communications, manage internal referrals and ensure work locations are presentable and welcoming.

Location(s): 194b Market Pl. Blvd. Knoxville, TN 37922

Schedule: Monday-Thursday, 9am-6pm PST. Friday, 8am-6pm

Primary Responsibilities:

• Answers inbound calls in a professional and courteous manner
• Provides data entry functionality within our EHR system to include but not limited to entering/updating demographic information and uploading all relevant documents
• Processes payments for co-pays, deductibles, co-insurance, self-pay and missed appointments fees
• Conducts intake interviews for new patients as needed
• Assist patients with completing new patient paperwork
• Ability to work at both Med Management and Therapy Buildings
• Maintain inventory of supplies
• Send medical records to requested entities and patients
• Send text messages to patients regarding upcoming appointments and cancelled/rescheduled appointments
• Schedules appointments and follow-up appointments for individual sessions and group sessions
• Secures patient information and maintains patient confidentiality by safeguarding medical records and keeping patient information confidential
• Prepares patient for provider visit ensuring that all proper vitals are taken to include temperature, height, weight, etc.
• Schedule transfer clients
• Schedule group sessions
• Assists with special projects
• Check voicemails for the department intake and assign appropriate Intake Coordinator follow-up responsibility
• General knowledge of various medical procedures, views, and equipment
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience as a patient representative or medical office receptionist

Explore opportunities at Optum Behavioral Care. We’re revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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