Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

The Associate Patient Care Coordinator ( Rheumatology ) is responsible for greeting, providing excellent service, and valuing patients, providers, staff and others as the highest priority. It is the responsibility of the Registration Specialist to competently assist patients prior to and during their appointment by obtaining and updating the patient’s personal and insurance information into our systems. By serving patients in a professional, cheerful and helpful manner this position acts as a liaison between the patient, provider and other staff members to ensure that patients receive the care they need.

Location: 1650 Chambers St. Eugene, OR 97402. Training will start onsite at 1007 Harlow Rd. Springfield, OR.

Schedule: Monday -Friday, between the hours of 7:30am-5pm PST.

Primary Responsibilities:

• Greet customers face to face in a prompt, courteous and helpful manner and ensure customer needs are met. Answer questions and provide accurate and helpful assistance to patients and other guests
• Interview and register patients and verify/update patient demographics/insurance coverage in computer
• Provide assistance to patients. Arrange transportation for customers as needed (taxi, bus schedules, other commuter services). Schedule transfer services if required for a visit. Schedule translator as needed
• Book, coordinate and reschedule patient’s appointments as necessary if answering phone. Relay necessary messages to clinic staff. Assist in necessary triage of patients to the back office for appropriate clinical decision making
• Assist keeping clinic shared folder updated by processing e-faxes and other documentation
• Maintain strictest confidentiality
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 6+ months of customer service experience

Preferred Qualifications:

• 1+ years of experience with patient registration or healthcare front office
• Experience with insurance plans and billing

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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