Patient Services Coordinator II

Job Posting Title

Patient Services Coordinator II

Agency

650 DEPARTMENT OF VETERANS AFFAIRS

Supervisory Organization

Sallisaw Veterans Home

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Patient Service Coordinator II $43,199.52 ($20.77 hourly)

Biweekly benefit allowance for 2025 as follow:

Health, Dental, Vision, Disability, Life Insurance, Supplemental Life Insurance, Dependent Life Insurance, Flexible Spending and Daycare Account

Employee only $376.79

Employee & Spouse $687.62

Employee, Spouse & Child $820.98

Employee, Spouse & Children $913.92

Employee & Child $510.15

Employee & Children $603.09

Retirement:

Pathfinder is a 401K with 3 plan choices:

Standard: 4.5% we put in 6%

High: 7% we put in 7%

Customized -You have the opportunity to put in any amount over 4.5% or 7%. We put in 6% for anything less than 7% and 7% for anything above 7%.

You vest 20% each year.

1 year - 20% vested

2 years - 40% vested

3 years - 60% vested

4 years - 80% vested

5 years - 100% vested.

Longevity bonus:

Longevity begins after 2 years. You receive your first longevity payment in the pay period of your 2nd anniversary date.

Longevity will increase every 2 years: $250.00

At least 4 years but less than 6 years $426.00

At least 6 years but less than 8 years $626.00

At least 8 years but less than 10 years $850.00

At least 10 years but less than 12 years $1,062.00

At least 12 years but less than 14 years $1,250.00

At least 14 years but less than 16 years $1,500.00

At least 16 years but less than 18 years $1,688.00

At least 18 years but less than 20 years $1,900.00

At least 20 years $2,000.00

(For each additional 2 years of service after the 20 years, an additional $200 shall be added to the account stated for 20 years of service.)

Paid time off:

Annual leave:

• 1-5 years - 15 days a year possible - 4.62 hours biweekly (based on hours worked 0.057692 per minute)
• 5-10 years - 18 days a year possible - 5.54 hours biweekly (based on hours worked 0.069231 per minute)
• 10-20 years - 20 days per year possible - 6.15 hours biweekly (based on hours worked 0.076923 per minute)
• 20 years plus - 25 days per year possible - 7.69 hours biweekly (based on hours worked 0.096154 per minute)

Sick leave: 15 days a year possible - 4.62 hours biweekly (based on hours worked 0.057692 per minute)

Maximum accruals and payouts:

0 to 5 years Maximum accruals 360 hours Maximum payout 240 hours

5 to 10 years Maximum accruals 784 hours Maximum payout 640 hours

10 to 20 years Maximum accruals 800 hours Maximum payout 640 hours

Over 20 years Maximum accruals 840 hours Maximum payout 640 hours

Holiday leave:

11 holidays accrued yearly to use within 6 months after accrual date.

Admin Weather leave:

All ODVA employees are considered essential personnel. ODVA employees are required to work during inclement weather. You will accrue up to 8 hours per day or 32 hours total of admin leave if you are working during inclement weather to use within the 6 months from the date of accrual.

Military Leave:

Military leave with pay is limited to thirty (30) days, specifically two hundred forty (240) hours of pay within a federal fiscal year, beginning October 1 and ending September 30. The employee must furnish the Appointing Authority the appropriate "military orders" which instructs the employee to report for active duty.

Job Description

Patient Services Coordinator II

This posting is for two Patient Services Coordinators for the Sallisaw Veterans Center.

Sallisaw Veterans Center

OK Department of Veterans Affairs

2343 S. Kerr Boulevard

Sallisaw, OK 74955

Annual Salary - Up to $43,199.52 based on education and experience.

BASIC PURPOSE:

Positions in this job family are involved in the coordination of admissions of patients and patient

related services. Incumbents serve as advocates between the center/veteran and U.S. Department of

Veterans Affairs to max1m1ze services and benefits to the veteran/patient, their families and the

agency. The positions in this job family are located at state veterans' centers. They provide

advocacy services, serve in a liaison role between the patient and federal and state agencies and

play a key role in federal fund reimbursement and patient collections.

TYPICAL FUNCTIONS:

The functions within this job family vary by level and geographical location, but may include the

following:

• Coordinates patient admissions and services for veteran clients, to include final determination of qualifications for benefits, patient relations, patient benefit programs and/or transaction records; advises departmental officers and employees on change of status, inter and intradepartmental transfers, readmissions, discharges, maintenance charges, financial information

and other patient matters; assesses maintenance charges upon admission based on all sources of income and any non-reimbursed medical expenses.

• Completes required actions for reimbursement of funds; coordinates and plans all U.S. Department of Veterans Affairs reports for per diem reimbursement. Prepares and files claims for VA pension and compensation and other entitlements for veterans to include Social Security benefits, Railroad Retirement, Civil Service, Military retirement, etc, ensuring compliance with federal and state

laws, rules and regulations.

• Counsels with patients and families; interviews veteran applicants, refers applicants to appropriate department heads; conducts background investigations verifying financial status, military retirement and military eligibility; schedules appointments with licensed medical professionals; analyzes financial data to access maintenance charges in accordance with agency policy and advises veteran/family and other departmental officers of final computation; acts as

agency liaison with other state agencies, public facilities and other organizations in matters pertaining to veteran

• May act on behalf of the institution as Veterans Administration and Social Security appointed payee to include responsibility for maintenance of accounts and records for incompetent veterans; prepares annual accountings as required by federal agencies.
• Develops and implements policies and procedures relating to patient services. Gathers information and prepares daily patient census reports for management and other statistical reports as necessary.

LEVEL DESCRIPTORS:

The Patient Services Coordinator job family has three levels, which are distinguished, based on the complexity of duties assigned and the level of expertise required at the basic, career, and specialist levels.

LEVEL I Code: N16A Salary Band: H

This is the basic level where employees build their skills in the processing of patient admissions and services for veteran clients based on federal and state regulations to ensure the appropriate reimbursement of funds and develop skills in counseling patients and families concerning benefits and services and may supervise support personnel. Knowledge, Skills, and Abilities required at this level include knowledge of federal and state statutes, rules and regulations pertaining to veterans benefits and programs, Social Security payment; billing of patient care charges; of admitting and benefit counseling and interviewing techniques. Ability is required to communicate effectively, both orally and in writing; to follow written and oral instructions; and to use various software and agency specific programs; and to establish and maintain effective working relationships with others.

• Education and Experience requirements at this level consist of three years of health benefits, insurance claims, admissions, bookkeeping, technical accounting or closely related work; or an equivalent combination of education and experience.

LEVEL II Code: N16B Salary Band: I

This is the career level where incumbents are experienced and perform a full range of duties including but not limited to, the processing of patient admissions and services for veteran clients, based on federal and state regulations to ensure the appropriate reimbursement of funds and in counseling patients and their families concerning benefits and services.

Knowledge, Skills, and Abilities required at this level include those identified in Level I plus the ability to organize and conduct several activities simultaneously.

Education and Experience requirements at this level consist of those identified in Level I plus two additional years of experience in admissions and/or claims and benefits administration in a long-term care or medical institution; or an equivalent combination of education and experience.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.