Crisis Case Manager

The Crisis Case Manager will work at Polara Health’s inpatient units to assist individuals throughout their stay. The Crisis Case Manager will work collaboratively with the interdisciplinary treatment team to assist with admission, coordinate care and discharge planning for patients, their family members, clinics, outpatient providers and treatment teams, and/or other referral sources. ESSENTIAL RESPONSIBILITIES

• Collaborates with the Crisis Therapist, Nursing Staff and Provider to develop and implement an individualized person-centered treatment plan that is appropriate for brief intervention. Completes the signed treatment plan and reviews with each patient and any other involved parties.
• Gathers information from the patient and involved parties to provide a more thorough assessment of what the patient’s immediate needs are for treatment and discharge.
• Actively coordinates care for patients operating with accuracy, compassion and efficiency to ensure services are coordinated with facility staff and outpatient teams/providers. Identifies and addresses any gaps in service needs including social determinants of health (SDOH) for participating parties in service delivery to the patient and makes appropriate recommendations to meet patient’s needs at discharge.
• Collaborates with the interdisciplinary treatment team to engage, monitor and communicate with the patient ensuring safety is maintained while meeting the individual’s needs
• Demonstrates effective engagement skills; inspires hope and promotes recovery and resiliency providing education and community resources based on the intervention provided
• Demonstrates effective documentation skills, ensures all interactions are documented in the designated electronic medical record in accordance with policies, procedures, and industry and/or organizational standards of practice.
• Obtains signatures from patients regarding treatment as necessary
• Models appropriate physical and emotional boundaries with clients and co-workers.
• Provides emotional support to help clients manage negative symptoms and utilize coping strategies to enhance their quality of life and daily functioning
• Maintains a working knowledge of the Title 36 Involuntary Commitment process completing pre-petition screening forms completely and thoroughly as necessary.
• Intervenes pro-actively with clients in situations where clients may be escalating emotionally and/or behaviorally using approved non-violent crisis intervention techniques, including the least restrictive interventions appropriate for the situation
• Attends and participates in shift reports, site meetings, and trainings as mandated by agency policy and procedure
• Communicates effectively and promotes quality service within a compassionate environment by treating clients and co-workers with respect and dignity
• Helps to maintain a clean and orderly environment in all client, staff and facility areas
• Supports a work climate that emphasizes collective team performance and demonstrates Polara Health’s core competencies and values.
• Actively participates in performance management and coaching
• Demonstrates respect for consumer confidentiality practices
• Responsible for complying with Polara Health’s Corporate Compliance Program as it applies to individual job duties, the department, and the company
• Must comply with all Polara Health policies and procedures
• Exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents
• Display a positive work ethic
• Other duties as assigned

QUALIFICATIONS

• 21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions
• Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card

• Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
• Must have reliable transportation to oversee programming and/or attend trainings and/or meetings
• CPI and CPR/First Aid certification required (training provided by Polara Health)
• Education and Experience:
• Minimum qualifications: An Associate’s degree in behavioral health or related field and at least 2 years of behavioral health/case management experience; OR at least 4 years of behavioral health experience
• Preferred Qualifications: 4 Years clinical experience, and/or Bachelor’s degree in related field; knowledge and experience with AZ Title-36 legal process
• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
• Must be able to work independently as well as collaboratively within a team setting
• Must have strong interpersonal communication, problem solving, and teambuilding skills
• Must be detail oriented, have excellent organizational skills and be flexible
• Must demonstrate clinical competencies essential to effective job performance
• Technical, industry specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health assessment and recovery concepts.
• Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
• Show appreciation for and ability to respond to cultural differences, and adjust communication practices accordingly in order to minimize cross-cultural misunderstandings
• Consistent work attendance and compliance with scheduled work hours (excludes approved FMLA absences)

CORE COMPETENCIES

• People – Passionately believes in people and embraces diversity
• Integrity – Does the right thing even when no one is looking
• Learning – Challenges old paradigms with critical thinking, curiosity, and creativity
• Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
• Relationships – Serves colleagues and consumers with love, empathy and compassion

PHYSICAL DEMANDS & WORKING CONDITIONS The nature of work may generate considerable physical (transporting, moving, assisting clients, etc.), mental and visual demands. The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment, travel within the community, as needed
• Heavy exposure/use of computers, cell phones, office phones, etc.
• May be required to wear protective clothing (PPE)
• Annual TB screening per program policy and procedure
• Ability to be physically mobile (stand, walk, reach, climb, bend) and the ability to sit for prolonged periods throughout work hours
• Must be able to occasionally lift and/or move 25 or more pounds
• Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

This position is considered Safety-Sensitive by Polara Health. Non-Discrimination Policy Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws. Americans With Disabilities Act – Request for Reasonable Accommodations In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling ..., ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request. Background Checks Employment is contingent on background checks as required by Polara Health’s policies which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References. We Offer the Following Benefits to Full Time Employees: Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient positions) * Educational Reimbursement *