Patient Services Coordinator IV

Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health Psychiatric Clinic as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Our Behavioral Health Clinic offers a safe space where patients find hope and healing — and you’ll be right at the heart of it. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

• Schedule : Full Time, Days 8:00am - 5:00pm
• Department : Novant Health Psychiatric Medicine Clinic
• Location : Kersnerville, NC - Central Triad Medical Park

As a Patient Services Coordinator , you’ll be the first point of contact for our patients — making a lasting impression with every interaction. You’ll:

• Greet and check in patients for orthopedic appointments

• Schedule follow-up visits and manage referrals

• Verify insurance and process patient registration

• Support providers and medical teams to keep clinic flow smooth and efficient

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

• Education: High School Diploma Required.
• Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors’ billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.