Case Manager (Behavioral Health Residential)

Department: Behavioral Health Residential

Job Status: Full Time

FLSA Status: Non-Exempt

Reports To: Behavioral Health Residential Manager

Grade/Level: 6

Amount of Travel Required: 75%

Job Type: Regular

Positions Supervised: None

Work Schedule:

M-Th 12p-8p, F 8:30a-4:30p. Hours may vary.

POSITION SUMMARY

The Case Manager is responsible for providing case management services to adults living in the behavioral health residential group homes. These services include resource and referral, life skills training, group counseling, mental health assessment, treatment planning and monitoring, advocacy and support services, case collaboration with other providers at Pioneer Center and other community organizations.

As a part of the Residential department of the Behavioral Health pillar, the Case Manager will adhere to the Mission, Vision, and Values of the Pioneer Center and philosophy of the Behavioral Health pillar. This philosophy emphasizes Trauma-Informed Care, Evidence-Based Practices, Strength-Focused Treatment, and Client-Centered Services. To achieve these standards, the Case Manager and all members of the Behavioral Health pillar must attend ongoing internal and external trainings and contribute to a culture of collaborative learning.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Provides case management services to adults living the behavioral health residential group homes.
• Consistently spends 60% of time providing direct service to clients (typically 24 of 40 hours per week)
• Complete all documentation accurately and concurrently, which is defined by within 24 hours of service delivery.
• Learns and implements Trauma-Informed Care and Evidence-Based Practices
• Facilitate groups for residential clients on topics such as community living, healthy relationships, assertive communication, emotional regulation, and independent living skills.
• Maintain a caseload and provide case management services in compliance with Medicaid Rule 132/140
• Uses strength-focused treatment planning to collaboratively create goals and objectives with clients.
• Completes IM+CANS (Illinois Medicaid Comprehensive Assessment of Needs and Strengths) with all clients minimally every 180 days.
• Travels to clients' homes and other community locations to meet with clients.
• Participates in on-call shifts in rotation with other case managers, coordinators, and managers.
• Makes referrals and advocates for clients in need of assessments, treatment, appointments, and other services.
• Assists clients in accessing public benefits (TANF, SNAP, SSDI, etc.)
• Teaches and models healthy social skills and independent living skills.
• Develops linkages in the community by networking with other service providers.
• Facilitates or participates in case consultation or staffing's with other service providers.
• Provides service in a professional manner and communicates with staff, clients, families, and other agencies involved with the client.
• Completes required agency training.
• Provides service according to policy and procedure (HIPAA, Confidentiality, Ethics, etc.).
• Regular, reliable, predictable attendance.
• Performs all other duties as assigned by Supervisor.

Qualifications

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.
• Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.
• Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.
• Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

SKILLS & ABILITIES

Education:

Bachelor's Degree Required

Field of Study: Social Services, Social Work, Counseling, Psychology or related field

Experience:

Two years of experience in mental health or human service setting

Computer Skills:

Electronic Health Record, Microsoft Office, Word, Excel, PowerPoint, Outlook, Teams, Telehealth, Virtual Meetings and Presentations

Other Requirements:

Must have and maintain a valid driver's license.

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:

$50,000 bodily injury, each person

$100,000 bodily injury, each accident

$50,000 property damage

Ability to use Phone, Fax, Copier, and file required.

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

F

Walk

F

Sit

O

Manually Manipulate

F

Reach Outward

F

Reach Above Shoulder

O

Climb

O

Crawl

O

Squat or Kneel

F

Bend

F

Grasp

F

Speak

C

10 lbs or less

F

11-20 lbs

F

21-50 lbs

O

51-100 lbs

N

Over 100 lbs

N

Push/Pull

12 lbs or less

F

13-25 lbs

F

26-40 lbs

O

41-100 lbs

O

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound - Ability to hear verbal communication
• Ability to wear Personal Protective Equipment (PPE) - Universal precautions to prevent infectious diseases
• Sense of Balance

WORK ENVIRONMENT

Work may be performed in a variety of settings with varying levels of cleanliness, noise, etc. Frequent traveling to schools within the county. Frequent interaction with any stakeholder within the agency (i.e. supervisors, co-workers, clients, general public, outside agencies, etc.).

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.