Care Management Coordinator

We are seeking a compassionate and dedicated Care Management Coordinator join our team at Pediatric Home Service (PHS). The purpose of this role is to provide comprehensive care coordination for our pediatric clients and their families, ensuring positive outcomes, optimal healthcare utilization, and seamless communication between healthcare providers and community stakeholders

• Position: Care Management Coordinator
• Location: Dallas/Richardson, Texas
• Hours: The hours are full-time (8a-5p) with some flexibility in scheduling.
• In Office

JOB DETAILS:

The Care Management Coordinator works closely with Care Managers, families, medical providers, and community partners to help organize and facilitate patient care services. This role ensures seamless communication, supports documentation and compliance requirements, and helps families access the services and resources they need. The ideal candidate is empathetic, highly organized, and passionate about improving care delivery for children with complex medical needs.

• Support Care Managers in coordinating services and care plans.

• Facilitate communication between providers, families, and community resources.

• Schedule care conferences and prepare supporting documentation.

• Help families access services like transportation or equipment.

• Maintain accurate and up-to-date records in the electronic health record (EHR) system.

• Participate in quality improvement efforts and departmental meetings.

• Serve as a helpful, knowledgeable liaison for families throughout their care journey.

QUALIFICATIONS:

• Education: Associates degree in healthcare, human services, social work, or a related field required. Bachelors degree preferred.

• Experience:

• 12 years of relevant experience in care coordination, home health, customer service, or pediatric healthcare settings.

• Experience working with vulnerable or medically complex populations is strongly preferred.

• Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Experience with electronic health records (EHR) systems.

• Comfortable managing confidential information with accuracy and professionalism.

• Communication & Interpersonal Skills:

• Strong written and verbal communication skills.

• Ability to build rapport with families, providers, and team members.

• Strong customer service orientation with a family-centered mindset.

• Organizational Skills:

• Excellent time management, prioritization, and multitasking abilities.

• Capable of managing multiple requests while maintaining accuracy and attention to detail.

• Other Desired Qualifications:

• Knowledge of community-based services and insurance processes.

• Familiarity with HIPAA compliance and medical terminology.

• Background in social work, advocacy, or case management support roles.

• Experience in homecare, infusion services, or complex pediatric care.

• Familiarity with pediatric advocacy groups and disability services.

• Comfort working in a fast-paced, mission-driven healthcare environment.

• Bilingual (Spanish/English) is a plus but not required.

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are ages birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact childrens health and well-being

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123