Patient Care Coordinator

HOURS: 40-hours

STATUS: Full-Time

SCHEDULE: Monday-Friday, 8-hour shifts (Saturday rotation)

LOCATION: Bowie, MD | Free parking onsite

Join our vibrant community at Chesapeake Medical Imaging (CMI) and embark on a journey that not only elevates your healthcare career but also shapes the future of patient care. As a leader in providing unparalleled medical imaging services across Maryland and beyond, we're committed to excellence and innovation.

We're seeking a full-time Patient Care Coordinator to join our team. This pivotal role involves various responsibilities, including patient check-ins, insurance verification, appointment scheduling, medical record scanning, and more.

By joining our team, you'll have the opportunity to work alongside industry-leading professionals who are committed to making a difference in the lives of our patients. You'll also have access to ongoing training and development opportunities to further enhance your skills and advance your career in healthcare.

Why should you make Chesapeake Medical Imaging your next career move ?

• Elevate your career with limitless opportunities for growth and advancement at Chesapeake Medical Imaging.
• Recharge with our comprehensive PTO Package, including additional hours for your birthday and a floating holiday of your choice, ensuring you have the time to celebrate and rejuvenate .
• Secure your future with our 401k w/ Employer Match, ensuring your hard work pays off in more ways than one.
• Take care of your well-being with our Employee Assistance Program and Dependent Care FSA, providing the support you need when life throws its curveballs.
• Enjoy precious time off with our offices fully closed on major holidays, allowing you to recharge and reconnect with loved ones.
• Say goodbye to the stress of on-call schedules and Sunday shifts, giving you the freedom to enjoy your downtime to the fullest.
• Flexibility meets convenience with our 8, 10, & 12-hour shift options, catering to your lifestyle and preferences.
• Immerse yourself in our vibrant company culture with themed contests, regional happy hours, our legendary Holiday Party, and the unmissable Family Crab Feast because life is meant to be celebrated!

Minimum Qualifications (Knowledge, Skills, and Abilities):

• 1-2 years of customer or patient services experience
• Proficiency in multitasking, flexibility, and telephone skills
• Strong organizational and time management abilities
• Attention to detail and professionalism
• Ability to prioritize tasks and maintain a quality focus

As part of our operational needs, all positions may require occasional coverage at other locations within the region. Applicants should have reliable transportation and be comfortable with commuting to additional locations when necessary, sometimes with short notice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

1. Customer Service Skills and Professionalism

• Greets patients right away in a courteous, friendly and professional manner.
• Answers incoming calls promptly and courteously, identifying self and company.
• Identifies when necessary placing calls to referring physicians for patients needing assistance and takes action to ensure the patient can be seen in our facility same day (i.e. obtaining blood work, verbal referrals or any other necessary documentation).
• Is organized and able to multi-task.
• Performs other related duties as assigned or requested.
• Maintains self-control when dealing with difficult situations or patients.
• Maintains an organized and neat workspace and reception area.
• Treats team members with respect; consistently interacting in a positive and professional manner.

2. Communications and Scheduling

• Displays strong communication and accuracy skills.
• Schedules and registers the patients without delay.
• Understands and uses the RIS scheduling system correctly.
• Is responsive and communicates appropriate preparation instructions; answering all patient questions using binder and desk references when necessary.
• Maintains excellent rapport with the patient and referring physicians and their staff.
• Communicates any service delays to the patient.
• Communicates effectively with CMI doctors, technologists and team members.

3. Patient Registration and Processing

• Collects, scans, and copies the necessary documentation from patients and understands the patient process from check-in to the end of the exam.
• Is actively learning and referencing necessary materials to articulate if authorizations are needed, can effectively communicate this information to patients and understands how to schedule accordingly and begin the authorization process.
• Shows competency in the distribution of paperwork and communicates to technologist and radiologists to ensure timely patient flow. Understands insurance guidelines including Medicare, private, government and managed care plans.
• Supports and cooperates with other imaging center staff and outside billing company regarding pre-authorizations and insurance eligibility.

4. Records and Maintenance

• Ensures finalized reports are appropriately forwarded in a timely fashion when requested.
• Patient files are complete and accurate with all necessary documentation before it is sent to billing.
• Understands necessary steps when preparing films, CDs or printing reports; contacting appropriate personnel if delivery is necessary.
• Understands how to access patient reports and how to auto fax or manually fax if needed urgently by referring office.
• Understands the urgency of obtaining comparison films, involving necessary personnel, uses film release (signed by the patient) and owning the process to ensure executed in a timely fashion.

5. Policies and Procedures

• Follows all HIPPA policies and procedures in regards to patient confidentiality and privacy.
• Adheres to CMI dress code referenced in Employee Handbook.
• Adheres to policies and procedures outlined in the Employee Handbook, regarding cell phone use, social media and workplace conduct.

6. Time and Attendance

• Arrives and departs on time to work as scheduled.
• Operates and manages the online time clock system correctly.
• Plans time off in advance and follow the proper call-in procedures for unplanned absences.
• Demonstrates appropriate scheduling flexibility.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Chesapeake Medical Imaging provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Chesapeake Medical Imaging complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.