Clinical Case Manager

Side by Side operates across the Bay Area, providing young people ages 5-26 and family members with critical services that span behavioral and mental health, early intervention in schools, LGBTQIA+ support, transitional housing for foster youth, and special education.

The RA Clinical Case Manager is part of a multidisciplinary team that provides community based mental health services, with an emphasis on skill building and case management to transition age foster and probation youth participating in Side by Side's Transitional Housing Programs. This includes partnering with youth on their mental health goals, housing, vocational, and educational needs, engaging in positive relationships, and enhancing independent living skills. The RA Clinical Case Manager actively supports and implements a strengths-based, culturally competent, client-centered approach to working with TAY. The RA Clinical Case Manager will share a caseload of 10-13 youth with the Youth Specialist. This exempt position may require work weeks in excess of 40 hours as well as evening and weekend work.

ESSENTIAL DUTIES / RESPONSIBILITIES / EXPECTATIONS

Service Delivery and Client Outcomes

• Obtain and complete necessary clinical records and documents, including progress notes, clinical assessments, treatment plans, and discharge summaries, within assigned time frames, and perform Medi-Cal administrative activities.
• Provide at least 1080 hours of service delivery per year.

Client Support

• Utilize a variety of therapeutic modalities to provide weekly community-based individual therapy and clinical case management services to a caseload of 13-16 youth.
• Effectively build therapeutic rapport with youth and partner with youth in identifying and working on short and long-term mental health and independent living skills goals.
• Utilize a strengths-based approach to complete clinical assessments and CANS/ANSA-T needs assessments related to various life domains.
• Partner with youth in acquiring access to community settings and resources including, but not limited to, health care, employment, school, housing, benefits, etc.
• Monitor the progress of clients through weekly meetings in which the CCM partners with the youth in identifying and working on short and long term clinical goals.
• Use a strengths-based approach to partner with youth in creating a Treatment Plan and developing and monitoring progress of monthly goals.
• Safeguard the dignity and protect the rights and individuality of each youth in care so as to enhance their self-respect.
• Support youth in moving in and moving out of program, including but not limited to packing up youth's belongings and physically moving from one location to another.
• Week long on-call rotation every month.
• Transport youth in vehicle on a daily basis.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

CORE COMPETENCIES

Ethical Conduct. Understands and adheres to the agency's Code of Conduct, demonstrates a high level of integrity in all internal and external activities and complies with the Employee Handbook and all other Agency policies, practices and procedures. Maintains strict confidentiality related to client, staff, donor and other Agency information.

Intercultural Competence. Has the desire and ability to support an inclusive environment with respect to all clients, staff and stakeholders, and to respect and adapt behavior to cultural differences and commonalities in values, expectations, beliefs, and practices.

JOB COMPETENCIES

Communication. Communicates with co-workers, clients and stakeholders clearly in writing and orally, as needed and on a timely basis. Listens and responds well. Uses good judgment about what information is important and should be communicated, to whom and when.

Technology. Able to use technology to complete work assignments efficiently, including, as necessary, proficiency in the use of personal computers and mobile devices, email, the Internet and web-based programs. As required for the job, is skilled in used of Microsoft Office products (e.g. Outlook email and calendar, Word, Excel, PowerPoint) and other software tools.

Personal and Interpersonal Skills. Able to interact well with clients, co-workers and other stakeholders, and to maintain effective working relationships. Adaptable to changing circumstances and is sensitive to needs and reactions of others. Maintains composure in internal and external interactions and situations. Able to handle personal and work-related stress.

Teamwork. Able to work well in collaboration with colleagues. Offers assistance and support to co-workers. Works cooperatively and participates in group meetings and collaborative situations.

Staff Management. Able to delegate, set goals, motivate and effectively manage staff performance to achieve program/department goals and outcomes. Effectively communicates with team and maintains team morale and cohesiveness.

POSITION SPECIFIC COMPETENCIES

• Enthusiastic and strengths-based approach to partnering with youth and collaborating with peers.
• Knowledge and self-awareness regarding issues of race, class and ethnicity and the ability to supervise an educationally and ethnically diverse staff.
• Commitment to working in a diverse workplace, and self-awareness regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/spirituality and disability.
• Passion for working with a diverse group of Transition Age Youth (TAY) including youth of color, LGBTQ youth, and youth with disabilities.
• Ability to view families, both biological and chosen, as resources and support systems for youth, and commitment to involve families in services.
• Commitment to self-reflection and personal awareness as a means of being able to remain emotionally available and connected with youth, and function as an engaged team-member.
• Knowledge and specific experience with therapeutic modalities suitable for youth and their families, including: harm reductions theories, seeking safety and motivational interviewing.
• In depth knowledge and experience with trauma-informed care.
• Broad general knowledge of the child welfare system and youth mental/behavioral health fields.
• Commitment to effectiveness, prioritizing efficiency and follow-through.
• Proficient in the use of Microsoft Word, Microsoft Excel, internet and email.

BENEFITS:

• Competitive salary, with an additional salary increase available for staff in roles designated as bilingual.
• 3 weeks paid vacation for F/T employees increasing to 4 weeks vacation after 2 years of service (for all non-school based employees). School based employees receive PTO for over 7 weeks during school closures.
• 2 weeks sick leave for F/T employees with 2 additional sick days for direct service staff and 4 additional for school staff.
• 9 paid holidays per year.
• 100% employer-paid Medical for F/T employees, plus a generous contribution for P/T employees and/or their dependents.
• Dental and Vision Insurance.
• Long Term Disability insurance up to $9,000 per month, plus $50,000 Life and AD&D insurance.
• 403b Retirement Plan.
• Professional development and other learning opportunities including unlimited access to over 1,000 behavioral health courses online.
• FREE Employee Assistance Program including up to 10 complimentary personal counseling sessions per problem, per year for staff and dependents.
• Employee recognition program with $1,000 bonus awards.
• Employee referral bonus of up to $1,000.

QUALIFICATIONS

• Masters in Social Work or Marriage and Family Therapy from an accredited university or college.
• Registered with the California Board of Behavioral Sciences.
• At least two years of experience working with adolescents, preferably current and/or former foster youth.
• Fulfillment of TB clearance and any other mandatory state/federal requirements.
• California Department of Justice and FBI fingerprint clearance.
• A valid California driver's license, dependable personal automobile for use on the job, insurable by SHS' insurance policy based on DMV record and personal vehicle insurance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, walking, standing for extended periods of time
• Twisting and bending for brief periods of time.
• Occasional reaching and/or grasping using hands and/or arms.
• Regular use of hands requiring dexterity in using the telephone, computer keyboard, mouse or calculator.
• Regularly required to talk and hear in person or by telephone.
• Visual ability to read documents and computer monitor.
• May be required to lift up to 30 pounds.
• May be required to ascend/descend stairs.
• Exposure to low to moderate noise levels characteristic of working in an office or client environments.
• Ability to drive to various sites.

Sunny Hills Services is an Equal Opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, disability, national origin, Vietnam era or other veteran status.