Patient Care Coordinator

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Patient Care Coordinator to be the liaison between our physicians and patients. The Patient Care Coordinator will welcome patients and provide them the best customer service throughout their visits. In this role, the Patient Care Coordinator will educate our patients on their specific plans and respond to all inquiries with compassion.

Please apply directly on our website:

Responsibilities

Provide outstanding customer service to every patientCoordinate patient visits to ensure proper progress of treatment plansEducate our patients on treatment plans, practice policies, financial responsibility, etc.Schedule the treatment plan of the physicians with the patientTrack referrals and treatment plans with patientAssist patients to set goals and identify the problem(s) when patients are not meeting their goalsAssist patients with completion of paperwork when necessaryRespond to patient inquires in a compassionate and timely mannerProcess medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)Ensure the compliance of treatment plans created by the physiciansResponsible for maintaining confidentiality of personal information (HIPAA compliant)Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reportingProvide advocacy, information, and referral services to patientsAct as a back-up to other team members as neededOther duties as assigned

Knowledge and Experience

1+ years of relevant medical experience, preferredKnowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferredKnowledge of EMR system(s)Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

Bilingual (English/Spanish) requiredExcellent verbal and written communicationEnsuring a great patient experience by delivering outstanding customer serviceRelaying a sense of compassion to our patientsExceptional organizational and time-managements skills - the ability to multi-task is a mustAdaptability and flexibility while working in a fast-paced environmentProblem-solving ability and aptitudeOutcome-focused, with an ability to work under pressureA solution-oriented mindset and a willingness to 'get your hands dirty'A strong sense of urgency and focus in accomplishing tasks

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 25 pounds at times.

Schedule:

Monday 9am - 5pmTuesday 7:45am - 4:30pmWednesday 8am - 4pmThursday 7:45am - 4:30pmFriday 9am - 5pm

Pay: $20/hour

Full-Time/Part-TimeFull-Time

Exempt/Non-ExemptNon-Exempt

Position Requirements

Education and TrainingHigh School Diploma or equivalent

BenefitsMedical, Dental, Vision, Disability Insurance, 401k, Paid Time Off, Holidays

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.