Audiology Technician

Allergy & ENT Associates is looking for an Audiology Technician at our Katy & Woodlands Office!

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Address: 9301 Pinecroft Drive, Suite 100 The Woodlands, Texas 77380

Katy: 23543 Kingsland Boulevard\ Suite 100 Katy, TX 77494

Hours as of Feb 3rd:

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

POSITION SUMMARY:

The Audiology Technician will assist Audiologist with a variety of tasks including hearing aid evaluations, fittings, scheduling, patient communication, etc. The Audiology Technician has a firm understanding of customer needs and provides a high level of customer service to support the full optimization of the Audiology service line and Patient Experience.

• Assist with Hearing Aid Evaluations and Fittings

• Manage appointment scheduling balance for Audiologist to ensure maximum patient throughput.

• Communicate effectively with patients regarding appointments, repairs, hearing aid orders, and follow-up appointments to ensure smooth clinic operations and patient satisfaction.

• Communicates with vendors and members of the audiology team regarding supply needs, patient assistance, etc.

• Provides administrative support to assigned audiologist, including maintaining patient records accurately, managing inventory of hearing aid supplies, and processing documentation related to billing and patient care.

• Provide basic troubleshooting with hearing aids and assist in minor repairs or adjustments as directed by Audiologist.

• Collaborate with audiologist and technical support personnel to address IT related technical issues.

• Educate patients and their families on proper hearing aid usage, maintenance, and care practices to enhance their overall hearing health and improve treatment outcomes.

Education & Experience:

• High school diploma or equivalent; additional education or certification in audiology or related field, welcomed.

• Prior experience in a healthcare setting, preferably in audiology or related field.

• Strong organizational and communication skills with the ability to manage multiple tasks efficiently.

• Proficiency in computer applications, including Microsoft Office and electronic medical records (EHR) systems.

Skills & Qualifications:

• Attention to detail and a commitment to providing exceptional patient care.

• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

• Problem Solving – Ability to identify a problem and find solutions effectively

• Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.

• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands: Anticipate lifting 20-25 pounds in any given day. Tasks and expectations

may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy.

Well-lighted, heated and/or air-conditioned indoor clinic office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; travel to other clinics or administration office will be required.