Patient Services Coordinator

Position Overview

The Patient Services Coordinator plays a key role in supporting the scheduling, documentation, and reporting processes related to physical therapy and diagnostic services. This position ensures accurate verification of visits, timely follow-up with providers, and proper management of case documentation. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with both internal teams and external providers.

Key Responsibilities

-Generate and review daily reports to confirm completion of initial therapy evaluations and diagnostic appointments.

-Verify visits with providers, ensure billing details are accurate, and request evaluation and diagnostic reports for distribution to the appropriate staff.

-Track attendance by maintaining weekly logs, recording appointment dates, and confirming discharges when applicable.

-Contact facilities and providers regularly to obtain attendance records, appointment updates, and necessary documentation such as prescriptions, treatment plans, and signed plans of care.

-Update databases and document management systems with collected information to ensure accurate and complete case files.

-Assist with utilization management for select accounts, ensuring requirements are met and documentation is maintained.

-Maintain accurate case notes, record communications, and ensure confidentiality in handling sensitive information.

-Keep work areas organized and contribute to maintaining a professional environment.

-Perform additional responsibilities as assigned, with flexibility for evolving organizational needs.

Qualifications

-Strong organizational and time management skills.

-Excellent verbal and written communication abilities.

-Proficiency in using databases, document management systems, and Microsoft Office tools.

-Ability to work both independently and collaboratively within a team.

-High attention to detail and commitment to accuracy.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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