Scheduler - Outpatient Physical Therapy - Anderson

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S cheduled Weekly Hours:

Work Shift:

Summary of Primary Function/General Purpose of Position (2-3 sentences)

Reports to the department Site supervisor and is responsible for front office functions for the OP Rehab locations. Tasks include all patient scheduling, Pre-Service insurance verification, authorization and Medicare cap tracking as well as POS collections and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

• Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic
• Monitors departments WQ and contacts all referred patients within 24-48hrs of entry within the WQ. Able to provide cross market WQ support for other Rehab departments
• Checks Rehab schedule daily to ensure all charges are accounted for per patient /department
• Gathers and summarizes various statistics and reports by use of the computer as directed from site supervisor
• Possesses strong communication skills (telephone and in-person) Functions as center of communication for the therapy department.
• Responds to patient messages within 24hrs
• Responds to other departments inquiries regarding, help with verification, authorization, scheduling and billing as needed through the preservice center
• Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic
• Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations
• Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment.
• Responsible for collecting all POS and maintaining a cash drawer
• Keep track of Medicare dollars needed for departmental tracking and compliance
• Maintains front office organization and cleanliness
• Performs other tasks as delegated by site supervisor and or market leaders
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

High school diploma or GED

Previous experience in health care setting preferred.

Basic computer skills, typing skills, and knowledge of medical terminology. Ability to manage the scheduling of surgical procedure

M ercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .